Preface
1 What's a Crucial Conversation?
2 Mastering Crucial Conversations
PART I WHAT TO DO BEFORE YOU OPEN YOUR MOUTH
3 Choose Your Topic
4 Start with Heart
5 Master My Stories
PART II HOW TO OPEN YOUR MOUTH
6 Learn to Look
7 Make It Safe
8 STATE My Path
9 Explore Others' Paths
10 Retake Your Pen
PART III HOW TO FINISH
11 Move to Action
12 Yeah, But
13 Putting It All Together
Notes
Index

About the Author

Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory are international corporate consultants and leaders of VitalSmarts, a Top 20 Leadership Training Company. Together they have developed award-winning training programs used by hundreds of Fortune 500 companies.

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Table of Contents

About the Author