Part I Basic Principles: Error, Complexity, and Human Behavior.- The Human Factors: Errors and Skills.- The Challenge of Acute Healthcare.- The Nature of Error.- The Psychology of Human Action.- Part II Individual Factors of Behavior.- Human Perception: The Way We See Things.- Information Processing and Mental Models: World Views.- Goals and Plans: Turning Points for Success.- Attention: The Focus of Consciousness.- Stress.- Strategies for Action: Ways to Achieve Good Decisions.- Part III The Team.- The Key to Success: Teamwork.- Speech Is Golden: Communication.- Leadership.- Part IV Error and Safety in Organizations.- Organization, Errors, and Safety.- Strategies for Patient Safety.- Learning for Safety.
Dr. Michael St.Pierre is an anesthesiologist, Intensive Care physician and Emergency Medicine physician at the University Hospital of Erlangen, Germany. He is codirector of the Simulation Center of the Department of Anesthesiology and member of the Patient Safety Division of the German Society of Anesthesiology and Intensive Care. He has written several German textbooks on patient safety, critical incident reporting and simulation in healthcare. Dr. Gesine Hofinger is a psychologist working on human factors and safety. She is partner of Team HF, a human factors research and trainings association. She has more than two decades of experience with research and training in patient safety. She is author of several German textbooks on Human Factors and patient safety. Dr. Robert Simon is an educator with more than 40 years' experience specializing in research, development, and training for high performance, high stress teams in aviation and health care. He was the Principal Investigator for the MedTeams program which was adopted by the US Government and disseminated internationally as TeamSTEPPS. Dr. Simon joined the Center for Medical Simulation (CMS) as Education Director in 2002 and is now Director Emeritus of the Institute. Dr. Simon is on the faculty of the Harvard Medical School, the Massachusetts General Hospital, the Institute of Health Professions and the University of Cantabria.
"This is the third edition of a book that reviews in excellent and necessary detail the factors behind errors and crisis management at the individual, team, and organizational levels in acute care. ... This book can be highly recommended as a must-read for all members of the medical team. ... the book in its entirety gives a unique perspective on human psychology and individual, team, and organizational factors that interact to lead to successful or unsuccessful management of emergent situations." (Kristin Colling, Doody's Book Reviews, October, 2017) "Crisis Management in Acute Care Settings: Human Factors and Team Psychology in a High-Stakes Environment represents a comprehensive overview of the entire field of human factors and safety theory as applied to patient safety in acute care settings, but importantly, it retains an applied clinical focus throughout. ... an excellent and accessible read for those who want to refresh their existing knowledge of patient safety, or for those who want to begin in this expanding area of research and practice." (Craig S. Webster, Anesthesia & Analgesia, Vol. 125 (3), September, 2017)