Part I: BASIC TRAINING: CRISIS INTERVENTION THEORY AND APPLICATION. 1. Approaching Crisis Intervention. 2. Culturally Effective Helping. 3. The Intervention and Assessment Models. 4. Tools of the Trade. 5. Crisis Case Handling. 6. Telephone and Online Crisis Counseling. Part II: HANDLING SPECIFIC CRISES: GOING INTO THE TRENCHES. 7. Posttraumatic Stress Disorder. 8. Crisis of Lethality. 9. Sexual Assault. 10. Partner Violence. 11. The Family in Crisis. 12. Personal Loss: Bereavement and Grief. 13. Crisis in Schools. Part III: ON THE HOMEFRONT: CRISIS IN THE HUMAN SERVICES WORKPLACE. 14. Violent Behavior in Institutions. 15. Legal and Ethical Issues in Crisis Intervention. 16. Human Service Workers in Crisis: Burnout, Vicarious Traumatization, and Compassion Fatigue. 17. Disaster Response. 18. Chemical Dependency: The Crisis of Addiction (Online in MindTap). 19. Crisis/Hostage Negotiation (Online in MindTap).
Burl Gilliland was a twice Distinguished Professor Emeritus who taught in the Department of Counseling, Educational Psychology and Research at the University of Memphis. He was instrumental in founding the Ph.D. Program in Counseling Psychology in Memphis and served as the program director for more than a dozen years. He was recipient of the Martin Luther King, Jr. Human Rights Award for his work in race relations and human relations. He was a licensed psychologist, licensed professional counselor, and licensed school counselor. He was also a retired Captain in the U. S. Naval Reserve, having seen service in World War II and combat duty in the Korean War. He served in extensive consultative capacities with a variety of agencies, police departments, and medical and educational institutions, including service for 18 years as school psychologist for the Milan, TN School District. He was active in both APA and ACA since 1961. Richard "Dick" James is a Crader Professor of Counseling at the University of Memphis. He is a licensed psychologist and licensed professional counselor. He also is a Nationally Certified School Counselor. He is currently coordinator of psychological assessment at the University of Memphis Center for Rehabilitation and teaches graduate classes in crisis intervention, theories of counseling, and school counseling at the University of Memphis. He trains police officers for crisis intervention with the mentally ill and consults on crisis intervention planning and techniques with schools, agencies, and businesses.