1. Introduction: can creative labour be good work? 1.1 Good and bad work in the cultural industries 1.2 Creativity as doctrine 1.3 The critical backlash, the debate and our own approach 1.4 Definitions and boundaries 1.5 Research design: selection of industries and cases 1.6 Methods: interviews and participant observation 1.7 Outline of the book Part 1 2. A model of good and bad work 2.1 Marx on work and alienation 2.2 A sociological concept of alienation 2.3 Towards a model of good and bad work beyond alienation 2.4 Good products as good work 2.5 Autonomy as a feature of good work? 2.5.1 Two accounts of workplace autonomy 2.6 Self-realisation as a feature of good work? 2.7 Post-structuralist critique of work and the problem of values 2.7.1 Good work: critique of a critique 2.8 Subjective experience 3. The specificity of creative labour 3.1 Outline of the chapter 3.2 Three approaches to cultural production 3.3 General neglect of labour in studies of cultural production and possible reasons 3.4 Political economy and the specificity of creative labour 3.5 Raymond Williams on the specificity of creative labour: The communication of experience 3.6 A critical conception of creative autonomy and its two variants 3.6.1 Variant 1: Aesthetic autonomy 3.6.2 Variant 2: Professional autonomy 3.7 Creative work and social class 3.8 Cultural studies on creative labour: Subjectivity and self-exploitation 3.9 The debate about creative work Part 2 4. The management of autonomy, creativity and commerce 4.1 Creativity, commerce and organisations 4.2 The creative management function 4.3 Managing creative autonomy: Magazines 4.4 Managing creative autonomy: The case of music recording 4.5 Pressures of Autonomy (1): Marketisation in broadcasting 4.5.1 Television documentary and factual television 4.5.2 Television drama 4.6 Pressures on autonomy (2): The rising power of marketing 4.7 Anxieties about autonomy 4.8 Pressures on autonomy (3): The obligation to network 4.9 Conclusions 5. Pay, hours, security, involvement, esteem and freedom 5.1 Quality of working life in the cultural industries 5.2 Pay, working hours and unions 5.2.1 Pay 5.2.2 Working hours 5.2.3 Unions 5.3 Security and risk 5.4 Esteem and self-esteem 5.4.1 Self-doubt 5.4.2 Cool and glamorous 5.5 Challenge, interest and involvement 5.5.1 Pleasurable absorption 5.6 The experience of autonomy 5.7 Ambivalent experiences 6. Creative careers, self-realisation and sociality 6.1 Decline of the career? 6.2 Finding the right creative occupation 6.3 The fragility of creative careers 6.4 Defining yourself too much through creative work 6.5 Teamwork, socialising, networking 6.6 Isolation 6.7 Self-realisation and sociality: Ambivalent features of modern creative labour 7. Emotional and affective labour 7.1 Immaterial labour, affective labour and `precarity' 7.2 Emotional labour 7.3 Media labour and symbolic power 7.4 The talent show: Budget, commissioners and independents 7.5 Emotional labour and the anxieties of star-making 7.6 Pleasure and sociality on the production team 7.7 Affective labour and immanent co-operation? 7.8 Conclusions 8. Creative products, good and bad 8.1 Questions of quality 8.2 Pleasures and satisfactions of making good cultural products 8.3 Conceptions of good texts 8.4 Bad texts: Frustration and disappointment 8.5 Conceptions and explanations of poor quality work 8.6 Negative and positive experiences of quality 9. Audiences, quality and the meaning of creative work 9.1 Creative workers thinking about what audiences think 9.2 Magazines: is the reader everything 9.3 Music: a communicative thing or a private thing? 9.4 What can audiences handle? 9.5 Television and audience size: ratings tyranny? 9.6 Audiences, ambivalence and projection 10. The politics of good and bad work 10.1 The hardest way to make an easy living? 10.2 Unions and the struggle for good creative work 10.3 Work and life: choosing not to self-exploit? 10.4 Spreading good and bad work: how intractable is the social division of labour? Bibliography Appendix: The Interviews
David Hesmondhalgh teaches in the Institute of Communications Studies at the University of Leeds, where he is Professor of Media and Music Industries, Director of Research, and Head of the Media Industries Research Centre (MIRC). His publications include The Cultural Industries (2nd edition, 2007). Sarah Baker is Lecturer in Cultural Sociology at Griffith University, Australia. She has previously held research fellowships at The Open University and University of Leeds, UK, and the University of South Australia. She is the author of numerous refereed journal articles and book chapters.
'A major new study of creative labour. This is an important book that will become a classic in the field. Required reading for anyone interested in the nature, experience and quality of work in the media and cultural industries.' ae' Rosalind Gill, Professor of Social and Cultural Analysis, King's College London, UK 'This will be a model for others to emulate, in its clarity of thought and expression, thoroughness of analysis, and respect for the particularities of the lives it explores. I can only hope that it receives ample flattery of imitation by inspiring others to follow in its footsteps.' ae' Larry Gross, Professor and Director, The Annenberg School for Communication & Journalism, University of Southern California 'Anyone interested in the so-called creative or cultural industries will find this book essential reading.' ae' Peter Golding, Professor and Pro-Vice Chancellor, Northumbria University, UK 'Hesmondhalgh and Baker's thorough and intelligent analysis of the nature and experience of work in television, magazine publishing and music, draws-out the characteristic features and the ambiguities of work inherent in these segments of the economy. Their close examination of the meaning of "good" and "bad" work takes the discussion onto another plane and makes the book of wide contemporary relevance across the economy as a whole.' ae' John Storey, Professor of Human Resource Management at The Open University Business School, UK