Preface xi The Authors and Contributors xvii PART ONE: CREATING THE CONDITIONS FOR CHANGE 1 1 Leading Organizational Change 7 2 Clear Danger: Creating a Sense of Urgency and Economic Value 33 3 Powerful Forces: Building a Guiding Coalition 53 4 Focus: Developing and Communicating the Project Office Vision and Strategy 83 5 Tell the Tale: Harnessing Internal Support 109 Robert Storeygard, 3M PART TWO: MAKING CHANGE HAPPEN 125 6 Contact: Managing the Change 129 7 Implementing the Project Office: Case Study 167 Alfonso Bucero, PMP 8 Keep Moving: Getting Your Arms Around Chaos 197 Colonel Gary LaGassey, USAF 9 In or Out? Staffing and Operating the Project Office 219 PART THREE: MAKING CHANGE STICK 245 10 Looking Forward: Embedding Project Practices in the Culture of the Organization 249 Dennis Cohen, Strategic Management Group 11 The Tale We Tell 277 Appendix: Templates for Project Office Planning 291 References 299 Index 303
Randall L. Englund is an executive consultant, speaker, and trainer. Englund was a project manager at Hewlett-Packard in new product development and a consultant on their Project Management Initiative team, which provided world-wide corporate leadership for the continuous improvement of project management. Robert J. Graham is an independent project management consultant and senior associate with the Strategic Management Group. Graham was a senior staff member at the Management and Behavioral Sciences Center at the Wharton School, University of Pennsylvania. He taught in the MBA and Ph.D. programs and the Wharton Effective Executive program. Graham and Englund coauthored Creating an Environment for Successful Projects (Jossey-Bass). Paul C. Dinsmore is president of Dinsmore Associates, an international management consulting and training firm. He is certified as PMP-- Project Management Professional -- and received the Distinguished Contributions and Fellow Awards from the Project Management Institute, where he is also on the Board of the Educational Foundation. He is the author of eight books, including Winning in Business with Enterprise Project Management .
"The authors have produced another thought provoking, next generation look at the project based organization, change, politics, and role of the project office. The journey they depict expands and challenges the status quo and gives them a prominent place as thought leaders on the future of project management. This book's premise, that projects are vehicles of change and change is the life blood of world-class companies, makes it a must read for project managers, program managers, and portfolio managers." ? Dalton Weekley, President, Human Systems Knowledge Networks, Inc. "These authors have scored again with the latest evolution of their collective insight. This text will serve a broad audience spanning both academic and industry needs? anyone seeking a solid framework for launching project management initiatives now has a new, valuable reference and implementation guide." ? Ray M. Haynes, director, University Alliances Technology Development, office of the chief engineer, TRW Space Electronics, and retired professor of engineering management, Cal Poly University "If you are a practicing project or program manager faced with the challenge of driving a multi-organizational complex project, this book is for you. While not providing exactly a how-to recipe, Englund and his colleagues describe from personal experience what works and what remarkable results can be achieved with passion, persistence and good upper management sponsorship." ? Peter Rosenbladt, Hewlett-Packard R&D; Manager (retired) "What's a project office and why do you want one? Different organizations are at different points along a continuum on the use and acceptance of project offices. While there is no simple or secret answer to creating a project office and leading organizational change, Englund, Graham, and Dinsmore construct a compelling case that the process of implementing a project office will, itself, be a catalyst for organizational change." ? Arnold M. Epstein, Office of Project Management and Engineering Support, United States National Nuclear Security Administration