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Crafting Customer Value


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About the Author

Peter Duchessi received a Ph.D. from Union College in 1982. He provides consulting and management education services to a number of international companies, including GE, Siemens, AG, and Arthur D. Little. His areas of expertise include business planning and transformation, service management, operations management, information technology management, and e-commerce. Additionally, Duchessi lectures at the Graduate School of Business Administration, Switzerland, and the University del Salvadore, Argentina. He publishes regularly in leading business journals, including California Management Review, Management Science, Journal of Management Information Systems, and European Journal of Operational Research.


"A step-by-step approach is used to explain management techniques and technical processes. The intelligent, well-explained nature of Crafting Customer Value will benefit business leaders who want to improve in this area." - Harvard Business School Working Knowledge"

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