Australasia's Biggest Online Store

We won't be beaten by anyone. Guaranteed

Conflict Resolution at Work for Dummies
By

Rating

Product Description
Product Details

Table of Contents

Introduction 1 Part I: Understanding Conflict in the Workplace 7 Chapter 1: An Overview of Conflict Resolution at Work 9 Chapter 2: Understanding What People Bring to Conflict 21 Chapter 3: Determining How Groups Contribute to Conflict 41 Chapter 4: Practicing Self-Awareness: Understanding How Managers Foster Conflict 59 Chapter 5: Knowing When to Address Conflict 77 Part II: Resolving a Conflict between Two or More of Your Employees 91 Chapter 6: Developing a Plan and Preparing for a Meeting 93 Chapter 7: Starting a Mediation Meeting and Creating a Working Agenda 105 Chapter 8: Negotiating Possible Solutions to a Conflict 123 Chapter 9: Offering Proposals and Crafting Agreements 143 Chapter 10: Adapting a Confl ict Meeting for the Entire Team 161 Chapter 11: Monitoring Agreements and Progress 179 Part III: Using Additional Resources to Resolve the Conflict 195 Chapter 12: Keeping a Team Focused During a Conflict 197 Chapter 13: Determining How Your Company Can Help 209 Chapter 14: Getting Outside Experts to Facilitate Resolutions 223 Part IV: Smoothly Handling Conflict When You?re One of the People Involved 239 Chapter 15: Identifying What Both Sides Want 241 Chapter 16: Asking for a Meeting to Talk about the Conflict 255 Chapter 17: Sitting Down to Talk Through the Issues 267 Chapter 18: Tailoring Your Approach to the Organizational Chart 287 Part V: The Part of Tens 303 Chapter 19: Ten Things You Can Control When You?re in an Unresolved Conflict 305 Chapter 20: Ten Reasons Managers Give for Not Addressing Conflict 311 Chapter 21: Ten Pearls of Wisdom from Professional Mediators 315 Index 319

About the Author

Vivian Scott is a Certified Mediator in private practice and a retired Microsoft marketing manager. She is a member of the Washington Mediation Association and volunteers as a mediator at the Dispute Resolution Center of Snohomish & Island Counties.

Ask a Question About this Product More...
Write your question below:
Look for similar items by category
How Fishpond Works
Fishpond works with suppliers all over the world to bring you a huge selection of products, really great prices, and delivery included on over 25 million products that we sell. We do our best every day to make Fishpond an awesome place for customers to shop and get what they want — all at the best prices online.
Webmasters, Bloggers & Website Owners
You can earn a 5% commission by selling Conflict Resolution at Work for Dummies (For Dummies) on your website. It's easy to get started - we will give you example code. After you're set-up, your website can earn you money while you work, play or even sleep! You should start right now!
Authors / Publishers
Are you the Author or Publisher of a book? Or the manufacturer of one of the millions of products that we sell. You can improve sales and grow your revenue by submitting additional information on this title. The better the information we have about a product, the more we will sell!
Item ships from and is sold by Fishpond World Ltd.
Back to top