Introduction. Basic communication skills. The medical interview. Giving information. Breaking bad news. Taking a sexual history. Communicating with patients from different cultural backgrounds. Guidelines on communicating with children and young people. Communication with a patient's family. Mistakes, complaints and litigation. Challenging consultations: special problems in doctor-patient communication. Communicating with patients and colleagues: learning more about how personal issues affect professional realtionships. Exercises. Appendices.

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This is a beautifully presented, easy-to-read, up to date, evidence-based, practical guide to communication skills. This can be a difficult subject to convey - and engage the reader - on paper but the subject is alive on these pages. To be recommended to anyone who communicates! BMA Awards, 2005

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