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Communication Skills for Effective Management
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Table of Contents

Introduction: The World of the Communicative Manager.- It's Not What You Say: Communicating Non-verbally.- They Could Be Persuaded: Using Your Managerial Influence.- Let's Get Together: Teams at Word.- Steering The Way: Leading Meetings That Work.- That Silver-tongued Devil: Making Presentations Matter.- We Can Work It Out: Negotiating and Bargaining.- Will They Buy It?: Why Managers Must be Able to Sell.- Calling All Organisations: The Business of the Telephone.- Writing Matters: How to Create the Right Impression.- Tell It Like It Is: Communicating Assertively.- What's Your Problem: Helping in the Workplace.- The War For Talent: Selection Skills for Busy Managers.- Feedback Time: Performance Appraisal and Management.- Following The Correct Path: The Guiding Lights of Ethics and Audits.- Index.

Promotional Information

'The emphasis on real-world organizational skills issues and recommended strategy makes Communication Skills for Effective Management a winner and a book I would recommend to prospective managers ..., as well as business instructors seeking to help their students appreciate the importance of developing communication competencies.' - Sow Hup Chan, Facility of Business Administration University of Macau, Asian Business & Management, 2006, 5.

About the Author

OWEN HARGIE is Professor of Communication in the School Communication at the University of Ulster and Adjunct Professor at the Norwegian University of Science and Technology. - DAVID DICKSON is Senior Lecturer in Communication at the University of Ulster. - DENNIS TOURISH is Reader in the Department of Management at the Universitiy of Aberdeen.

Reviews

'The emphasis on real-world organizational skills issues and recommended strategy makes Communication Skills for Effective Management a winner and a book I would recommend to prospective managers ..., as well as business instructors seeking to help their students appreciate the importance of developing communication competencies.' - Sow Hup Chan, Facility of Business Administration University of Macau, Asian Business & Management, 2006, 5.

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