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Communication Skills in Practice
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This text aims to show the health professional how to develop communications skills. The first section offers a description of the verbal and non-verbal behaviours that constitute communication. Later sections deal with clinical and professional communication contexts. The book is intended for speech therapists, health visitors, general practitioners, physiotherapists, occupational therapists and other professionals who provide health care.
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Table of Contents

Section One: Communication Skills - A Definition; non-verbal communication: proximity, eye-contact and eye-gaze, facial expression, gesture, body posture, head movements. Para-linguistic features of communication: tone of voice, quality of voice, volume, intonation and pitch, rate of speech, conversational oil (e.g..mm,er). Verbal communication: what makes a good verbal communicator? Advanced verbal skills relevant to professionals. Section Two: Interviewing; purpose of interviews, scene setting, gathering information, involving the interviewee, completing the interview, dealing with difficult situations, working with interpreters. Interviewing skills in context: clinical, appraisal/disciplinary, recruitment and media. Section Three: Professional Meetings; preparation, communication roles, presenting self. Meetings skills in context: business meeting, multidisciplinary, case conference and committees/working parties. Section Four: Presentations; preparation, establishing rapport with the audience, effective use of voice, delivering content, using non-verbal communication and effective use of audio visual aids. Presentation skills in context: client/carer workshops, presentations to other professionals, lectures, selling your service and presenting your research

About the Author

Diana Williams is a full-time lecturer at The Central School of Speech and Drama. She teaches on the MA in Human Communication and is coordinator for continuing education programmes.

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