Introduction ix

Part 1: Communicate 1

1 Understanding Communication and Miscommunication 3

2 Knowing What to Say and How to Say it 21

3 Putting it in Writing 39

4 Being a Better Listener 49

5 Reading Between the Lines 75

Part 2: Connect 89

6 Making Friends 91

7 Supporting Others 119

8 Winning People Over With Persuasion 139

About the Author 175

Other Books by Gill Hasson 177

Index 183

About the Author

Gill Hasson is a careers coach, has over 20 years experience in the areas of personal & career development, and is a freelance tutor/teacher in mental health issues for mental health organisations. She also teaches and delivers training for adult education organisations, voluntary and business organizations and the public sector.

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About the Author