Foreword by Marshall Goldsmith
Introduction: Questions for Change
1. Moment of Truth
2. A Challenge Accepted
3. The Choice Map
4. We’re All Recovering Judgers
5. Kitchen Talk
6. Switching Questions
7. See with New Eyes, Hear with New Ears
8. Learner Teams and Judger Teams
9. When the Magic Works
10. Q-Storming to the Rescue
11. Amour! Amour!
12. The Bottom Line
Epilogue: The Inquiring Leader
Graphics and Charts
Question Thinking Workbook
Marilee Adams, PhD, is president and CEO of the Inquiry Institute
and the originator of the Question Thinking methodologies. She is
an adjunct professor of leadership at American University's School
of Public Affairs and presents the Question Thinking system in a
wide variety of organizational, educational, health-care and public
settings.
Marshall Goldsmith is the million-selling author or editor of 31
books, including the New York Times and Wall Street Journal
bestsellers,MOJO and What Got You Here Won't Get You There.
“As a fellow champion of the power of questioning, I consider
Marilee Adams to be one of the pioneers in this field. The
storytelling format makes the book a breeze to read, while the
workbook at the end shows how practical her work really is.”
—Warren Berger, author of A More Beautiful Question
“Marilee’s writings are by far the most profound articulation of
the power of the question that I’ve come across. It’s true: we live
in worlds our questions create.”
—David L. Cooperrider, PhD, Professor, Weatherhead School of
Management, Case Western Reserve University
“A must-read for every coach! It illuminates a deep truth—that the
questions we ask ourselves shape our chances for success and
satisfaction everywhere in our lives. Change Your Questions is both
practical and transformational.”
—Linda J. Page, PhD, founder and President, Adler International
Learning, and coauthor with David Rock of Coaching with the Brain
in Mind
“Our complex world demands that we ask different questions, but the
power of habit throws us into the Judger Pit. Dr. Adams shows us
how to get out of the Judger Pit and stay out—and how to improve
our relationships, our work, and our lives with the different
questions we ask.”
—Jennifer Garvey Berger, PhD, coauthor of Simple Habits for Complex
Times with Keith Johnston
“It’s hard to describe Change Your Questions without using
superlatives such as life-changing, remarkable, and mind-opening.
There’s a reason this book has been an international bestseller . .
. It has awakened readers to a new model of thinking, a new
understanding of collaboration and communication . . . applicable
in all aspects of life . . . It can uplift not only you, the
reader, but everyone around you.”
—G. Shawn Hunter, author of Out Think and cofounder and
President, MindScaling
“This groundbreaking work advances not only the way leaders think
about leadership and coaching but how they approach life. It has
opened doors for thousands of our Key Executive Leadership Program
graduates, exposing them to a world of reflection, questioning, and
professional and personal growth . . . transformational in every
sense of the word!”
—Patrick S. Malone, PhD, Director, Key Executive Leadership
Programs, Department of Public Administration and Policy, American
University
“Question Thinking has led to a radical transformation in how our
teams and leaders approach problems. It also made an immediate and
sustained change in their behavior. In an organizational culture,
the more that people can be taught these processes, the greater
positive impact they can have on productivity and the bottom
line.”
—Carmella Granado, Senior Director, Organizational Effectiveness,
Flextronics
“Change Your Questions is an easy, fun story with profound and
transformational possibilities . . . elegant, well-designed tools
offer practical help for creating lasting and meaningful outcomes
in every aspect of health care.”
—David W. Moen, MD, Board Chair, TeamMD
“This insightful approach to business and personal problem-solving
is so powerful that it is surely destined to have a major impact in
the business world.”
—Kathy Leech, Executive Director, Corporate Brand and Advertising,
Comcast
“A wonderful contribution to the world of Action Learning!”
—Bea Carson, PhD, cofounder and President, World Institute for
Action Learning
“Change Your Questions provides an invaluable road map for helping
you truly understand the best way to get to the core of the issues
you face. A high-impact read for every human resource and
leadership development professional.”
—Steve Miranda, Managing Director, ILR School, Cornell
University
“As a leadership coach and behavioral scientist, I know how
essential it is for people to shift mindsets in order to change
their behavior and their lives. Dr. Adams provides a simple and
brilliant system for opening the mind so breakthroughs can
occur.”
—Marcia Reynolds, PsyD, author of The Discomfort Zone and Past
President, International Coach Federation
“Question Thinking offers patients, families, and clinicians a new
paradigm for patient and relationship-centered care. This simple
yet profound framework of questions has the potential to transform
health care.”
—Cynda Hylton Rushton, PhD, RN, FAAN, Anne and George L. Bunting
Professor of Clinical Ethics, Berman Institute of Bioethics and
School of Nursing, and Professor of Nursing and Pediatrics, Johns
Hopkins University
“Change Your Questions resonates with me because it is not just
about knowing the answers but knowing how to ask questions that can
transform your life. Dr. Adams’s methodology is foundational
to everything I do with Appreciative Inquiry and SOAR—it aligns
perfectly! Her Choice Map is a valuable resource for anyone who
wants to learn the art of inquiry . . . The book contributes much
to the fields of leadership and management . . . an easy and fun
read with real-life examples and insightful wisdom to positively
impact your life and the lives of those you lead.”
—Jacqueline M. Stavros, PhD, Professor, Lawrence Technological
University; creator of SOAR; and coeditor of The Appreciative
Inquiry Handbook with David L. Cooperrider and Diana Kaplin
Whitney
“This book is an invitation to success for individuals and
organizations . . . a surprisingly simple practice to move away
from judgments that prevent success and toward learning that
propels us to our goals . . . practical guidelines for learning
organizations.”
—Victoria J. Marsick, PhD, coauthor of Sculpting the Learning
Organization and Professor of Adult Education, Teachers College,
Columbia University
“Change Your Questions is the rare book that I use almost every
day. I recently asked Learner questions to quickly transform a
delicate organizational situation that for a whole year had seemed
intractable . . . The book changes paradigms, organizations, and
lives. It’s a classic!”
—John McAuley, PhD, President and CEO, The Leadership Studio at
Muskoka Woods
“Marilee’s work has been a key resource to the World Café since its
inception. Essential reading for those committed to their own
success in conversations that matter.”
—Juanita Brown, cofounder of The World Café and coauthor of The
World Café
“The response to Change Your Questions has been overwhelmingly
positive. We’ve shared it across our leadership teams, and we’re
seeing how it’s shifting conversations and having a powerful impact
for ourselves and our leaders.”
—Marnie Escaf, Senior Vice President, University Health Network,
and Executive Lead, Princess Margaret Cancer Centre, and Petrina
McGrath, Vice President, People, Practice and Quality, Saskatoon
Health Region
“If you want to master the art of coaching, you have to master
asking great questions. The fastest way to crack open any
situation is to use the surgical precision of a smart
question. There is no question that Marilee Adams’s Change
Your Questions is your go-to resource!”
—David Goldsmith, President, Conversant
“Dr. Adams’s writings and her Question Thinking work have
contributed significantly to our Kent State Leadership Development
Program, which received a Leadership 500 Excellence Award among
educational institutions. Our colleagues report many ‘lightbulb
moments’ as a result of Change Your Questions and Dr. Adams’s
superb teaching skills. Question Thinking has totally changed the
types of conversations our leaders have and has also led to
measurable results in terms of their career trajectories.”
—Robert M. Hall, Director, Training and Organizational Development,
Kent State University
“Marilee demonstrates why Question Thinking is absolutely essential
to organizational success . . . and how easily it can be
acquired.”
—Beverly Kaye, PhD, coauthor of Hello Stay Interviews, Goodbye
Talent Loss
“With clarity and accessibility, Dr. Adams models a process whereby
we can intentionally change our way of internal inquiry. Imagine
being in conscious charge of our own thoughts! A wonderful tool for
coaches, leaders, and all helping professionals. “
—Pamela Richarde, MA, Master Certified Coach, Past President,
International Coach Federation
“This fable is destined to be a classic. Buy this book and read it
tonight. Your life will never be the same!”
—Stewart Levine, author of The Book of Agreement and Getting to
Resolution
“I really love this book—and it’s one of the most practical I’ve
ever read. The greatest thing is that it’s not a ‘one and
done’ kind of book. You’ll find yourself going back to it again and
again. And you’ll definitely find yourself sharing it with friends
and colleagues. I know I have.”
—Tracy Davidson, Anchor and Consumer Reporter, NBC 10 News
Philadelphia
“This is a must-read for any leader who wants to ask empowering
questions—those that inspire, motivate, and produce positive change
. . . The book can truly change your personal and professional
life.”
—Tara Rodas, Manager of Employee Development, Strategic Learning
Services Division, Joint Mission Support Center, United States
Postal Inspection Service and Office Inspector General
“While curiosity and acute antennae are essential attributes of
great leaders, Dr. Adams goes further than this . . . shows how to
use questions to illuminate choices . . . and she’s a terrific
presenter.”
—Liz Barron, Senior Director, Executive Education, Smith School of
Business, University of Maryland
“Marilee is smarter than anyone I know about asking the questions
that really matter.”
—Lillian Brown, author of Your Public Best
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