Australasia's Biggest Online Store

Shop over a million Toys in our Huge New Range

Catalogs, Services and Portfolios


Product Description
Product Details

Table of Contents

Introduction; 1: Don't Fall Under the Bus; 2: Strange Bedfellows; 3: Don't Confuse me with Facts; 4: Blind me with Science; 5: The Joy of Conflicts; 6: Masters of the Universe; 7: How Hard Can it Be?; 8: Chow Fun; 9: Help I Need Something; 10: Don't Peek Behind the Curtain; 11: Know What you Don't Know; 12: A Fool With a Tool is Still a Fool; 13: Boiling the Ocean, a Spoonful at a Time; 14: Change is Hard; 15: No Good Deed Goes Unpunished; ITG Resources

About the Author

Daniel McLean is an ITIL consultant with over 20 years' experience in IT. He has spent the last 10 years designing, implementing and operating processes supporting ITSM. He was also a peer reviewer during development of the OGC ITIL v3 Service Strategy Best Practice.


" - the use of a story to illustrate both ITIL(R) process basics and the inherent implementation challenges makes this a powerful but quick, easy read." - Susan Schellhase, itSMF USA member

Ask a Question About this Product More...
Write your question below:
Look for similar items by category
How Fishpond Works
Fishpond works with suppliers all over the world to bring you a huge selection of products, really great prices, and delivery included on over 25 million products that we sell. We do our best every day to make Fishpond an awesome place for customers to shop and get what they want — all at the best prices online.
Webmasters, Bloggers & Website Owners
You can earn a 5% commission by selling Catalogs, Services and Portfolios: An ITSM Success Story on your website. It's easy to get started - we will give you example code. After you're set-up, your website can earn you money while you work, play or even sleep! You should start right now!
Authors / Publishers
Are you the Author or Publisher of a book? Or the manufacturer of one of the millions of products that we sell. You can improve sales and grow your revenue by submitting additional information on this title. The better the information we have about a product, the more we will sell!
Item ships from and is sold by Fishpond World Ltd.
Back to top