Preface Acknowledgments Introduction CASES IN ORGANIZATION DEVELOPMENT & CHANGE 1. What Is Organization Development? Every Coin Has Two Sides - Donald L. Anderson In Tom's Office Meeting With Jared Excerpts From Meetings With Jared's Team Back in Tom's Office Discussion Questions For Further Reading Sticker Shock in an Organization That Will Not Stick Together - Barbara A. Ritter Discussion Questions For Further Reading 2. History of Organization Development A Leadership Transition in Corporate Finance - Donald L. Anderson The First Staff Meeting Gathering Additional Data Feedback to Jake Discussion Questions For Further Reading Greencycle Publishing - Donald L. Anderson and Jennifer A. Thompson The Organization Scene 1: Acquisitions Staff Meeting Scene 2: Production Staff Meeting Scene 3: Managing Editor's Office Scene 4: Managing Editor's Office Scene 5: Arthur's Staff Meeting Discussion Questions For Further Reading 3. Core Values and Ethics of Organization Development The Ethically Dubious Line of Covertly Gathering Data at RoboWorks and Other Challenges - Craig L. Engstrom The Opportunity The Pitch for Covert Data Collection Phase One: The Sociograph Phase Two: Data Collection and Analys Phase Three: Reporting Findings to Executives Discussion Questions For Further Reading References When a Contract Is Not Enough - Margaret DiCocco and Matthew J. Borneman Consulting Organization Overview Overview of the Project The Consultant/Client Interactions Discussion Questions For Further Reading 4. Foundations of Organizational Change Williams & Norton Insurance: Sustaining Customer Engagement - Linda Ronnie About Williams & Norton Insurance Leadership at Williams & Norton The Williams & Norton Value Proposition The Dilemma FOCUS 2015 The Change Approach The National Launch of FOCUS 2015 Communicating the Vision and Leading FOCUS 2015 Discussion Questions For Further Reading Acknowledgment AMD's Struggle for Survival: A Technology Giant's Restructuring and Changing Process to Win Competition - Bekir Emre Kurtulmus Historical Background From 2000 to 2016 Competitor: Intel NVIDIA AMD: Fighting Back Discussion Questions For Further Reading 5. The Organization Development Practitioner and the OD Process The Venue Theatre - Donald L. Anderson and Paul J. Liffengren Current Challenges Discussion Questions For Further Reading When a Team Breaks in Two - Scott Dickmeyer Part One: Tim's Dilemma Part Two: Planning the Intervention Part Three: Crew Members' Intervention Session Part Four: Post Intervention Meeting Discussion Questions For Further Reading 6. Entry and Contracting Consulting at Indian Hygiene Products Limited: Entry and Contracting - Debabrata Chatterjee and T. N. Krishnan Indian Hygiene Products Limited Initial Contact The Study at IHPL The Final Installment of Consulting Fees Discussion Questions For Further Reading Foot Caught in the Door: Healthy Changes in Health Care Companies - Zachary A. Schaefer The Context: Virtual Vitality Unexpected Needs Assessment Wants Versus Needs Unexpected Negotiations Conclusion Discussion Questions For Further Reading 7. Data Gathering Evaluating the Fluidity of Work-Life Balance - DeAnne Priddis and Kristine M. Nicolini Survey Results Next Steps Discussion Questions For Further Reading References Proposing a Data Gathering Strategy at AeroTech, Inc. - Donald L. Anderson Discussion Questions For Further Reading 8. Diagnosis and Feedback Simeron Technologies Legal Department - David W. Moyle Background Anti-Siloization Project Begins Discussion Questions For Further Reading Healthy Sips: Strategic Talent Development - Cyndi Huff Gaudet and Heather Mire Annulis Diagnosis of an Organizational Issue Assessing Organizational Needs Creating a Culture for Change Discussion Questions For Further Reading 9. An Introduction to Interventions Diemen Car Interiors: Growth Challenges in a Family Firm - Ram Subramanian, Margre Heetebrij-van Dalfsen, Ilse A. Matser, and Isabel C. Botero Diemen Car Interiors History (Founding-1995) Diemen Car Interiors (1995-2007) External Context Diemen Car Interiors Organizational Culture The Family The Decision Discussion Questions For Further Reading and Web Resources Appendix A: Background on the Dutch Culture Where Do We Begin? Selecting an Intervention at the Springfield County Office of Economic Development - Donald L. Anderson The Data Gathering Plan Interview Results Discussion Questions For Further Reading 10. Individual Interventions Internal Workplace Coaching: The Case of Bernice - Cynthia Roman Introduction Meeting the Client The Second Client Meeting Data Collection and Analysis Data Feedback Meeting The Coaching Process Discussion Questions For Further Reading Leadership Development Through Mindfulness Training - Jeremy P. Fyke and Tim Cigelske Seven Days of Mindfulness The Wrap-Up Discussion Questions For Further Reading 11. Team Interventions The Story Behind the Story: Discovering and Addressing the Real Team Problem - Rosemary Maellaro and Jude Olson First Call Your Next Steps Meeting with Denise Discussion Questions For Further Reading Appendix A: Team Effectiveness Survey Results Appendix B: Jim's Interview Notes Appendix C: Organization Chart Appendix D: Your Interview Notes Decision Making and Sustainability in the Face of Uncertainty: Selecting a New Organizational Leader - Maureen Wieland and Jimmie Manning Setting the Scene: A Change in Leadership in a Community Nonprofit The Candidate Selection Meeting Seeking Help: Gaining Support From a Job Search Consultant The Second Candidate Selection Meeting The Decision Meeting Discussion Questions For Further Reading 12. Whole Organization and Multiple Organization Interventions (Part 1) Adjusting the Matrix - Amy Kates Overview of SolutionsCo The Matrix Customer Group/Service Line Matrix Working Group Diagnosis Analysis Discussion Questions For Further Reading Global Retirement Strategies, Inc.: A Tale of Two Cities - Tom Jasinski A New Leader Significant Risk Harmonious Kickoff Trouble Brewing A Tale of Two Cities Discussion Questions For Further Reading 13. Whole Organization and Multiple Organization Interventions (Part 2) Consolidated Construction Materials Supply-1: A Case Study in Dialogic OD - Gervase R. Bushe The First MT meeting The Second MT meeting Discussion Questions For Further Reading Consolidated Construction Materials Supply-2: A Case Study in Dialogic OD - Gervase R. Bushe The Design of the Engagement Event The Next MT Meeting Discussion Questions For Further Reading 14. Sustaining Change, Evaluating, and Ending an Engagement Developing and Using a Dashboard to Monitor and Lead Change - Alessio Vaccarezza and Salvatore Zappala Introduction Scene 1: The consultant meets the plant director to propose the use of the dashboard Scene 2: The consultant meets the HR manager Discussion Questions For Further Reading The Change Story of Crown University - Alev Katrinli and Bekir Emre Kurtulmus The Establishment of the Undergraduate School (A Big Step for Growth) Change Started in 2011 Discussion Questions For Further Reading 15. Global Issues in Organization Development Utilizing the Tenets of Ubuntu: A Global Organization Development Case Study - Peter Sorensen, Therese Yaeger, and Dalitso Sulamoyo Introduction Background Assessment and Diagnosis Key Findings Discussion Questions For Further Reading References Global Chain of Command: A Japanese Multinational Manufacturer in the United States - Sachiyo Shearman A Phone Call New President's Decision Discussion Questions For Further Reading 16. The Future of Organization Development Dialogic Organization Development in a Virtual Organization - Kate Woolhouse Discussion Questions For Further Reading References Help for Hip People - Donald L. Anderson Discussion Questions For Further Reading EXERCISES AND ACTIVITIES 1. Contracting With a Client 2. Organization Development Practitioner Skills 3. Data Gathering 4. Giving Feedback 5. Resistance to Change 6. Resistance to Change Scale 7. Cynicism About Organizational Change 8. Myers-Briggs Type Indicator 9. Coaching and Individual Instruments 10. Team Values 11. Team Diagnosis and Intervention 12. Team Facilitation 13. Identifying and Changing Organizational Culture 14. Perceived Organizational Innovativeness Scale 15. Designing and Redesigning Organizations About the Editor About the Contributors
Donald L. Anderson, PhD, University of Colorado, teaches organization development and organization design at the University of Denver. He is the author of the text Organization Development (4th ed., Sage Publications, 2017) and editor of Cases and Exercises in Organization Development & Change (2nd ed., Sage Publications, 2017). He is a practicing organization development consultant and has consulted internally and externally with a wide variety of organizations, including Fortune 500 corporations, small businesses, nonprofit organizations, and educational institutions. Dr. Anderson's research interest is in discourse in organizational and institutional settings, and his studies of organizational discourse and change have been published in journals such as the Journal of Organizational Change Management, Gestion, and Journal of Business and Technical Communication. Dr. Anderson is a member of the Academy of Management and serves on the editorial board of the journal Management Communication Quarterly as well as SAGE's Business and Management Advisory Board.