List of Figures. List of Tables. Preface. Acknowledgements. Introduction. Part I: Setting Direction:. The Capable Leader. Charting the Course. Making Strategy Visible. Part II: Delivering Value:. Building the Value Exchange. Forging Customer Relationships. Part III: Development and Alignment of Capabilities:. Business Architecture. Business Archetypes. Part IV: Speed of Change:. Tracking a Moving Target. Refreshing Capabilities. Epilogue: Governance in a Capable Company. Suggested Reading. Bibliography. Glossary. Index.
Richard L. Lynch and James F. Dowling are Partners at Results-Based Leadership, Inc. (www.rbl.net). John Diezemann is a management consultant in Groton, Massachusetts. Rich Lynch the lead author of Measure Up! Yardsticks for Continuous Performance, 2nd edition and Corporate Renaissance: The Art of Reengineering, also from Blackwell Publishing.
"Building, adapting and shedding capabilities is the key to taking vision to action. Capable Company provides leaders with a disciplined process for strategy execution - one that is focused, aligned and actionable." Kenneth D. Tuchman, Chairman and CEO, TeleTech Holdings, Inc. "Knowing where we are going is not as important as being able to get there. This book lays out a blueprint for action that will help leaders at all levels arrive at where they are headed. It focuses on the right issues at the right time and in the right ways.? Dave Ulrich, Professor of Business Administration, University of Michigan "Capable Company provides a thoughtful and workable framework for strategy execution to line managers and staff, at all leadership levels in an organization. For HR professionals, we gain valuable insights to what is means to be a strategic HR organization and, in turn, be more relevant in the work we deliver." Bob Hargadon, Vice President, International Human Resources, Boston Scientific "Capabilities are to companies as competencies are to people. The Capable Company provides the "what" and the "how" of execution, a major business challenge for the foreseeable future." Pat Martin, CEO, StotageTek