I. The Building Blocks of Effective Messages Chapter 1. Business Communication, Management, and Success Chapter 2. Building Goodwill Chapter 3. Adapting Your Message to Your Audience Chapter 4. Making Your Writing Easy to Read Chapter 5. Planning, Composing, Revising Chapter 6. Designing Documents, Slides, and Screens II. Letters and Memos Chapter 7. Informative and Positive Messages Chapter 8. Negative Messages Chapter 9. Persuasive Messages Chapter 10. Handling Difficult Persuasive Situations Chapter 11. Sales and Fund-Raising Letters III. Interpersonal Communication Chapter 12. Communicating Across Cultures Chapter 13. Working and Writing in Groups IV. Reports Chapter 14. Planning, Proposing, and Researching Reports Chapter 15. Analyzing Information and Writing Reports Chapter 16. Using Graphs and Other Visuals Chapter 17. Making Oral Presentations V. Job Hunting Chapter 18. Resumes Chapter 19. Job Application Letters Chapter 20. Job Interviews, Follow-Up Letters and Calls, and Job Offers Appendixes A. Formats for Letters,Memos and E-Mail messages. B. Writing Correctly C. Communication Theory and Semantics D. Toulmin Logic
Kitty O. Locker is currently an associate professor of English at The Ohio State University. She has also taught at Texas A&M University and the University of Illinois. She is very well known for her research background and her research in progress includes work on collaborative writing in the classroom and the workplace. She has served as the Interim Editor of the Bulletin of the Association of Business Communication and in 1994-5 as President of the Association for Business Communication.