Preface.- 1. The Purposes and Concepts of This Book.- 2. An Overview of Business Writing.- 3. Resumes, Cover Letters, and the Job Search Process.- 4. Business Document Design, Formats, and Conventions.- 5. Writing to Colleagues Within the Organization.- 6. Writing to External Constituencies .- 7. More Complex Business Writing Projects.- 8. Business Writing Gaffes in the Real World.- 9. Leadership Values in Business Writing.
Jon R. Ramsey was an Associate Professor of English and the Dean of Studies at Skidmore College, from which he retired in 2004. His career in administration and teaching continued, however, through June 2014 at the University of California, Santa Barbara. At UCSB he was the Director of Policy and Publications for the Graduate Division and for eight years was a Continuing Lecturer in the UCSB Writing Program.