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Business Process Management
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Table of Contents

Contributors

Foreword

Preface

Introduction

Introduction to the fourth edition

Layout of this book

Acknowledgements

Training Services

Part I Frequently asked questions

Chapter 1What is business process management?

Chapter 2 How can we demystify business process management?

Chapter 3 Who should be involved in BPM and what are the critical success factors?

Chapter 4 When should you do BPM - what are the main drivers and triggers?

Chapter 5 How should we start BPM - bottom-up or top-down?

Chapter 6 Why is it important to improve business processes before automating them?

Chapter 7 What are the technology components of BPM?

Chapter 8 Should you be customer-centric?

Chapter 9 Why is determining BPM foundations a critical first step?

Chapter 10 Why do you need a structured approach to implementing BPM?

Chapter 11 Typical common approach pitfalls

Part II BPM - how do you do it?

Chapter 117FE Framework overview

Chapter 12 Guidelines on how to use the 7FE Framework

Chapter 13 Foundations phase

Chapter 14 Enablement phase

Chapter 15 Launch pad phase

Chapter 16 Understand phase

Chapter 17 Innovate phase

Chapter 18 People phase

Chapter 19 Develop phase

Chapter 20 Implement phase

Chapter 21 Realize value phase

Chapter 22 Sustainable performance phase

Chapter 23 Essentials Introduction

Chapter 24 Project management

Chapter 25 People change management

Chapter 26 Leadership

Chapter 27 Embedding BPM in the organization

Part III Case studies and BPM maturity

Chapter 28 Case studies from the USA, Asia and Europe

Chapter 29 BPMM model

Glossary

References and bibliography

Index

About the Author

John Jeston has over 40 years' experience in senior executive and consulting positions. He runs an international consultancy, Management By Process Pty Ltd.

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