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Business Decisions, Human Choices

Dr. Williams contends that over the last 20 years a change has occurred in organizations that has created a syndrome of dysfunctions that are neither good for businesses nor for the people who work in them. Williams sees businesses as living entities, and argues that how they act and react will have an impact on their employees, and often a devastating impact. In much the same way as businesses make decisions, people make choices, and seldom are these decisions and choices congruent. Unless disparate self-interests and goals can be reconciled-unless a partnership can be restored between people and their organizations-not only will employees be damaged, but the success of their organization, upon which they depend for their livelihoods, will be jeopardized. How this dangerous situation came about, what it means, and how it can be remedied is the subjet of Dr. Williams' book. Research-based and always in touch with the realities of commerce, Dr. Williams will make business people aware that organizations and their people must become reunited, and then show them how it can be done. Dr. Williams makes clear he is not simply speculating or theorizing. His goal is to make management aware of the dysfunctions that are damaging their organizations, and how these are reflected in the behaviors of their employees. When he calls for a focus on humanity, spirit, and context, Dr. Williams is actually offering a workable, real-world strategy to breathe new life into organizations of all kinds-a strategy he calls The Trinity Process. Its purpose: to help management restore the essential partnership between organizational entities and the people who make them succeed or fail. In Part One he shows what it means to be part of any organization and, with anecdotes and cases from his own research, helps readers grasp the dynamics of their own organizations. In Part Two he proposes new or reframed paradigms that provide an underpinning for the reestablishment of equality between organizations and their employees. Then, in Part Three he presents The Trinity Process itself. The result is a remarkably lucid, readable, engrossing exploration of organizational life today, important reading for decision makers in all types of organizations, public as well as private, and for academics concerned with how organizations behave.
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Shows how organizational decisions and human choices are inextricably linked, and calls for new ways for people and their organizations to become reconnected to each other, toward the goal of restoring a healthy and mutually productive partnership.

Table of Contents

Acknowledgments Introduction Dysfunctions in Choice: The Case of Organizational Makeovers Politics as the Baseline of Choice: Impacts on Leader Decision Making and the Making of Organizational Psychosis Organizational History as the Baseline of Choice: Impacts on Managers and Leader Decision Making and the Making of Manic Depressives Homogeneity or Diversity as Baseline of Choice: Impacts on Employee and Customer Decision Making and the Making of Neurotic Behavior Mini-Epilogue The Traps that Tear Us Apart: How We Fail in Our Decision Making and Create Organizational and Personal Shame Organizational Co-Dependence Mini-Epilogue Transforming Business: The Building of Parallel Paradigms that Impact the Business System and the Business Employee Leading and Changing for the Future: Using the Parallel Paradigm to Make Choices Transforming Business, Transforming Employees: The Development of Competencies that Expand, Empower and Explore; The Trinity Process of Business and Personal Development Utilizations of the Trinity Process: Changing the Human and Business System Outcomes The Trinity Process in Action Epilogue

About the Author

LLOYD C. WILLIAMS is an Associate Professor of Business in the Masters of Arts in Business and the Masters of Arts in Organizational Development and Transformation Programs at the California Institute of Integral Studies, San Francisco. He is also President of Lloyd C. Williams & Associates, an Oakland, California, consulting firm specializing in organizational change and development with clients in the public and private sectors throughout the United States. Dr. Williams holds advanced degrees in psychology and theology, and is the author of three previous Quorum books: The Congruence of People and Organizations (1993), Organizational Violence (1994), and Human Resources in a Changing Society (1995).

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