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Building a High-performance Team


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Table of Contents

Introduction 10 Chapter 1: Characteristics of a High-Performance Team 12 Chapter 2: The Stages of Team Development 27 Chapter 3: Roles People Play in a Team 37 Chapter 4: Creating a Team Vision and a Set of Values 49 Chapter 5: Effective Team Meetings 57 Chapter 6: Dealing with Conflict in a Team 73 Chapter 7: Cross-functional Team Working 100 Bibliography 105 Glossary 105 ITG Resources 105

About the Author

Sarah Cook is the Managing Director of the Stairway Consultancy Ltd. She has 15 years' consulting experience specialising in team building, leadership and change. Prior to this, Sarah worked for Unilever and as Head of Customer Care for a retail marketing consultancy. As well as having practical experience of helping to create high-performance teams across the globe, Sarah is a business author and has written widely on the topic of team building, leadership, management development and coaching. She also speaks regularly at conferences and seminars on these topics. Sarah is a Fellow of the Chartered Institute of Personnel and Development and a Chartered Marketeer. She has an MA from Cambridge University and an MBA. Sarah is an accredited user of a wide range of psychometric and team diagnostic tools. She may be contacted via

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