Part 1
Chapter 1
What is communication? Knowing your communication style
Chapter 2
Confident communication
Chapter 3
Active listening and skilful questioning
Chapter 4
Reading between the lines; feelings, emotions and attitudes
Chapter 5
What to say, how to say it.
Chapter 6
Put it in writing
Part 2
Chapter 7
Putting it into practice
Gill Hasson is an associate tutor at the University of Sussex. She is also a freelance trainer and delivers courses for voluntary organisations, schools, parents and social workers, covering topics including assertiveness, confidence building and communication skills at work. Gill is a co-author of Bounce - use the power of resilience to live the life you want, (Pearson 2009) and 'How to be Assertive' (Pearson 2010) and also writes for magazines such as Psychologies and Natural Health.
Ask a Question About this Product More... |