Brilliant Communication Skills
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Table of Contents

Part 1

Chapter 1

What is communication? Knowing your communication style

Chapter 2

Confident communication

Chapter 3

Active listening and skilful questioning

Chapter 4

Reading between the lines; feelings, emotions and attitudes

Chapter 5

What to say, how to say it.

Chapter 6

Put it in writing

Part 2

Chapter 7

Putting it into practice

About the Author

Gill Hasson is an associate tutor at the University of Sussex. She is also a freelance trainer and delivers courses for voluntary organisations, schools, parents and social workers, covering topics including assertiveness, confidence building and communication skills at work. Gill is a co-author of Bounce - use the power of resilience to live the life you want, (Pearson 2009) and 'How to be Assertive' (Pearson 2010) and also writes for magazines such as Psychologies and Natural Health.

 

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