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Breaking Through Bureaucracy
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Table of Contents

Foreword, Alan A. Altshuler
Preface
Acknowledgments

PART ONE Setting the Agenda
1. Beyond the Bureaucratic Paradigm
2. The Need for Innovative Strategies

PART TWO Breakthroughs Are Possible
3. Inventing Strategies
4. Reworking the Culture and Producing Results
5. Challenging Financial Paradigms

PART THREE Generalizations
6. More Problems, Fewer Conditions
7. Managing Customer-Focused Staff Agencies
8. The Post-Bureaucratic Paradigm in
Historical Perspective

Appendix 1. Department of Administration
Stategy (1986)
Appendix 2. Smart Staffing Newsletter
Appendix 3. Fiscal 1992-93 Budget Instructions (1990)
Notes
Name Index
Subject Index

About the Author

Michael Barzelay is Associate Professor of Public Policy at the John F. Kennedy School of Government, Harvard University, and the author of The Politicized Market Economy (California, 1986). Babak J. Armajani served as an executive in the Minnesota state government from 1983 to 1991 and is currently a Senior Fellow at the Humphrey Institute of Public Affairs, University of Minnesota.

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