Augmented Lean - A Human-Centric Framework for Managing Frontline Operations


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Table of Contents

List of Figures and Interviews xiii

List of Tables xix

Acknowledgments xxi

About The Authors xxiii

Introduction 1

Who Are the Frontline Workers? 3

What Is Augmented Lean? 8

How Is This Book Organized? 12

Part I The Evolution of Industrial Lean 21

Chapter 1 The Evolution of Frontline Industrial Work 23

Industrial Frontline Workers and Technological Revolutions 26

Industrial Revolutions Through History to the Future 30

Conclusion 49

Chapter 2 From Classic Lean via Agile to Digital Lean and Beyond 53

What Is Digital Lean? 56

Beyond Digital Lean: How Industrial No-Code Empowers Operators 58

Beyond Point Solutions 63

The Emergence of Frontline Operations 68

Conclusion 72

Chapter 3 The State of Play in Industrial Software 77

An Outlier Reshaping the Industry 81

The Advent of 3D Computer-Aided Design 85

The Emergence of Manufacturing Execution Systems 88

Conclusion 95

Chapter 4 The Journey Past Digital Lean 99

DMG MORI’s Integration with Tulip 101

A Digital Boost to Medical Manufacturing: Another Journey 109

Conclusion 114

Part II The Coming of Augmented Lean 117

Chapter 5 The Augmented Lean Framework 119

Classic Lean vs. Digital Lean vs. Augmented Lean 121

Core Principles of Augmented Lean 123

Conclusion 141

Chapter 6 How to Roll Out Industrial Technology the Right Way 145

The Global Lighthouse Network: Top-Down Synthesized Best Practices 148

Four Distinct Ways to Digitally Transform an Industrial Organization 163

Conclusion 174

Chapter 7 Democratizing Operational Technology Using the Dynamic Capabilities of the Organization 179

No-Code and Low-Code 181

Leveraging Organizational Capabilities 188

Conclusion 197

Part III Engineering, Tech, And Skills 201

Chapter 8 The Emergence of the Digitally Literate Industrial Engineer 203

The Evolution of the Industrial Engineering Field 205

Engineering: The Hybrid of Science, Tech, and Innovation 211

The Slow Evolution of Contemporary Industrial Engineering 213

The Need to Ramp Up Change 215

Conclusion 222

Chapter 9 Training the Process Engineers of the Future 227

The Process Engineer: Today and Tomorrow 230

How to Avoid Training the Workforce for Yesterday’s Challenges 232

Reimagining Training 240

Open-Source Manufacturing 241

What Workforce Training Enables an Engineering Mindset? 246

Conclusion 250

Chapter 10 From Automation to Augmentation 255

The State of Play in Industrial Robotics 258

Where Robotics Is Making an Impact on the Factory Floor 264

Automation Is More Than Robotics 267

What Automation Has Accomplished 269

What Augmentation Is and What It Will Become 270

Conclusion 274

Part IV Augmented Lean Operations 279

Chapter 11 The Potential Augmenting Power of Operational Data 281

From Augmented Reality Experiments at MIT to Frontline Operations Platform 285

The Promise of Machine Monitoring 288

There’s Lots of Big Data in Manufacturing, But Can We Use It? 290

Machine Learning in Manufacturing 293

Case Study: The Impact of Operational Data in Data in Life Science Operations 295

Conclusion 304

Chapter 12 Facilitation Over Control: How the Industrial Systems of the Future Might Emerge 309

Why Does Space Manufacturing Suddenly Make Sense? 311

The Size and Shape of the Future Industrial Pie 316

How Long Will It Take for Industry 4.0 to Mature? 320

The Future of Industrial Operations 321

The Workforce Questions 328

Building a Movement 330

Conclusion 332

Chapter 13 Reconfiguring Global Supply Chains 337

Boosting J&J’s Digital Supply Chain with Augmented Lean Approaches 341

Digital Ordering Process in the UK’s Largest Flower Business 345

Building and Trusting in Supply Chain Resilience 349

The Resilience of Global Supply Chains 351

The Lessons from Digitizing GE 353

Remaining Challenges: Tackling Port Congestion 355

The Future of Supply Chains 357

Conclusion 360

Chapter 14 Conclusion: Augmented Lean Management of the Emerging, Frontline Industrial Workforce 365

Augmented Lean Management for the Frontline Workforce 367

Building the Augmented Lean Community 372

Index 375

About the Author

NATAN LINDER, PHD, is Co-founder and CEO of the frontline operations platform Tulip, and the Co-founder and Chairman of the Board of Formlabs, a pioneer in professional desktop 3D printing. He received his doctorate from MIT Media Lab’s Fluid Interfaces Group.

TROND ARNE UNDHEIM, PHD, is a futurist, podcaster, venture partner, Co-founder of Yegii, and formerly with MIT, WPP, Oracle, and the EU. He received his doctorate in the Future of Work and Artificial Intelligence from the NTNU’s Faculty of Social and Educational Sciences.

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