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The Art of Woo

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About the Author

G. Richard Shell teaches negotiation at the Wharton School of Business at the University of Pennsylvania, where he is professor of legal studies, business ethics, and management and academic director of the Wharton Executive Negotiation Workshop.


Shell (Bargaining for Advantage), director of the Wharton School Executive Negotiation Workshop, and Moussa, a principal of CFAR, Inc., a management consulting firm, provide a fresh new approach to selling ideas with this focus on helping listeners find their strengths as persuaders. Eschewing traditional sales and negotiation tips and tricks, the authors instead develop their material around their principle of winning over others (WOO) to your ideas without coercion using relationship-based, emotionally intelligent persuasion. Borrowing from Stephen Covey (seek first to understand, then to be understood), the authors present a pragmatic approach to relationship-based persuasion, explaining their strategic process for getting people's attention. Beginning with a demonstration of how to use WOO to sell ideas, they explain their four-step process and the six main channels of influence, including authority, vision, relationships, interests, and politics, used to solve problems. The material is relevant for managers and front-line staff, and there are numerous real-world examples of how WOO can be helpful in requesting raises, increasing departmental budgets, and, of course, handling direct sales. The rich solid narration by Alan Sklar helps maintain listener interest in this material, combining business principles, the psychology of behavior, emotional intelligence, and organizational dynamics. Recommended for university libraries supporting a business curriculum and larger public libraries. [Comparative newbie firm Tantor Media has a diverse inventory of programming. See the Q&A with its CEO on p. 126.-Ed.]-Dale Farris, Groves, TX Copyright 2008 Reed Business Information.

Shell and Moussa, both on the Wharton School faculty, aim to help readers get attention and sell their ideas through strategic relationship-based persuasion, or "woo"-or "winning others over." The authors consider wooing to be one of the most important skills in a manager's repertoire; while the concept may seem simple, mastering it is an art. The challenge is in striking a balance between what the authors identify as the "self-oriented" perspective-where focus is on the persuader's credibility and point of view-and the "other-oriented" perspective, which focuses on the audience's needs, perceptions and feelings. Drawing on their experience in teaching executives to negotiate, the authors examine the most important moments of influence and provide a four-step process to achieving goals: survey your situation, confront the five barriers, make your pitch and secure your commitments. They offer a practical guide to improving one's wooing skills, highlighting successes and failures from history and the present day. An entertaining and useful guide to acquiring the power of woo, this book will help readers beyond the professional realm. (Oct.) Copyright 2007 Reed Business Information.

"Ranging across history, from Charles Lindbergh to Sam Walton, the authors examine how savvy negotiators use persuasion - not confrontation-to achieve goals." -U.S. News & World Report "Shell and Moussa have done something remarkable here, turning a mysterious, intuitive art into a clear, systematic science." -Robert B. Cialdini, author of Influence: Science and Practice "Dale Carnegie's classic How to Win Friends and Influence People remains a standard for salespeople to this day, but [The Art of Woo] is more . . . relevant in ways that Carnegie's 70-year-old book cannot be." -Library Journal "Many motivational books exhort readers to "sell yourself" to bosses and colleagues. This one counsels you to do so with self-awareness, finding a style that suits your strengths and weaknesses. The bottom line: woo wisely." -Time "A fascinating book about how to pitch for gain and maintain long-term client relationships that are keys to success...Essential reading for anyone trying to get ahead of the pack in our competitive, global marketplace." -Robert Wolf, Former Chairman & CEO of UBS

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