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Architecture and Patterns for IT Service Management, Resource Planning, and Governance
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The bestselling practitioner's guide to implementing a comprehensive systems architecture for IT; now completely updated for version 3.1 of ITIL!

Table of Contents

1. IT in a World of Continuous Improvement 2. Architecture Approach 3. Patterns for the IT Processes 4. Patterns for the IT Lifecycles Appendix A. Extended Definitions for the IT Architectural B. Fundamentals of Computing for the Business C. Production and Services

About the Author

Charles Betz is the Research Director for IT Portfolio Management for Enterprise Management Associates, with extensive practitioner experience as an enterprise architect for large scale IT operations in retail and financial services.

Reviews

"Intended for executives, planners and high level IT managers, this volume provides a comprehensive overview of the ecosystem of Information technology and explores the interconnectedness of technology and business as a system of value for IT architecture. Topics discussed include IT as an evolving system of continuous improvement, universal architectures, patterns for IT processes and IT lifecycles. The work explores overarching themes and also provides detailed organizational charts and plans demonstrating real world examples. Betz is research director for an integrated IT management at a management consulting firm."--SciTech Book News

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