Appreciative Inquiry


Product Description
Product Details

Table of Contents

Chapter 1 - An Invitation to the Positive Revolution in Change
AI and the New Model of Change Leadership
Approaching Problems From the Other Side
Chapter 2 - What is Appreciative Inquiry?
The Positive Core
A Working Definition of Positive Change
Chapter 3 - The Appreciative Inquiry 4-D Cycle
Overview of the 4-D Cycle
Passion for Service: Getting Started with AI at British Airways
Chapter 4 - The 4-D Cycle in Action
The First D, Discovery
From Discovery to Dream
Design for Organizing into the Future
The United Religions Initiative: Design of a Global Community
Realizing Destiny
Chapter 5 - Applying the 4-D Cycle
Whole-System Inquiry
The AI Summit
Roadway Express: Moving from Good to Great
Chapter 6 - Roles, Responsibilities, and Relationships
The Role of Leadership
The Role of an AI Consultant
The Role of the Core Team
The Role of the Participants
Chapter 7 - Principles for a Positive Revolution
The Constructionist Principle
The Simultaneity Principle
The Poetic Principle
The Anticipatory Principle
The Positive Principle
Chapter 8 - Conditions for Success: The Liberation of Power
Freedom to Be Known in Relationship
Freedom to be Heard
Freedom to Dream in Community
Freedom to Choose to Contribute
Freedom to Act with Support
Freedom to Be Positive
The Liberation of Power Leads to Positive Change
Questions for Applying AI
Where to Go for More Information
The Authors

About the Author

David L. Cooperrider is Professor and Chairman of the Department of Organizational Behavior at the Weatherhead School of Management, Case Western Reserve University. He is the author or coauthor of nine books. His 1987 article Appreciative Inquiry Into Organizational Life (with Suresh Srivastva) introduced the concept of Appreciative Inquiry. Diana Whitney is President of Corporation for Positive Change, the leading consulting firm practicing Appreciative Inquiry internationally, and a Distinguished Consulting Faculty at Saybrook Graduate School and Research Center. She has authored or edited eleven books. Whitney and Cooperrider are cofounders of the Corporation for Positive Change ( and The Taos Institute (


"Appreciative Inquiry is currently revolutionizing the held of organizational
--Robert Quinn, Distinguished Professor of Management, University of Michigan Business School

"Appreciative Inquiry is the philosophy that is allowing us to engage the hearts, minds, and souls of our people--all of our people. Only when we do that, will we
achieve breakthrough performance."
--Cindy Frick, VP organizational Development and HR Planning Roadway Express

"AI is a process that gets you moving the success spiral rather than down
up the failure one. It has a motivating effect helping achieve self-fulfillment rather than getting into a doom and gloom syndrome."
--Rob Treeby, Health. Safety, and Environment Manager, BP AMOCO

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