Section One: Building Bridges Between People and Computers 1. If You Teach People To Use Computers, Then This Book Is For You 2. A Blueprint for Computer Training Section Two: What Should I Teach? 3. Assessing the Learners: Know Your Audience 4. Assessing the Usability of the System: Know Your Challenges 5. Assessing the Work Environment: Know Your Setting Section Three: How Should I Teach It? 6. Selecting Instructional Methods: Telling Isn't Teaching 7. Selecting Instructional Products: Support Materials That Really Support Section Four: How Can I Tell It Worked? 8. Evaluting Teaching: Beyond Smile Sheets 9. Evaluating Learning: Beyond Multiple-Choice Tests
ELAINE WEISS has spent the past fifteen years helping people and technology work together. Her company, Educational Dimensions, designs training and nontraining strategies to improve the performance of people who work in automated work environments.
"A guide for helping the resident computer expert become the resident computer trainer. If you are making this transition, then The Accidental Trainer should be on your shelf." -Bill Coscarelli, director, Hewlett-Packard World Wide Testing Center