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Preface; Introduction: Open for Business!; Reducing Uncertainty!; Credibility in Business!; Selfless or Selfish?; Making Decisions!; Management, Leadership & Self-esteem!; When to Compete & when to Co-operate?; What is Selling?; Coping with 'Information Overload'!; Public and Private Business!; Index.
Luke Strongman teaches Communication at the Open Polytechnic of New Zealand. He has published several books in related topic areas of education, communication, reference, and social sciences for general and academic audiences.