COVID-19 Response at Fishpond

Read what we're doing...

25 Need-To-Know Key Performance Indicators


Product Description
Product Details

Table of Contents

  • About the author
  • Publisher's acknowledgements
  • Introduction
  • The top 10 do's and dont's of using Key Performance Indicators
  • Part 1 Measuring and understanding your customers
  • 1 Net promoter score (NPS)
  • 2 Customer profitability score
  • 3 Customer retention rate
  • 4 Conversion rate
  • 5 Relative market share
  • Part 2 Measuring and understanding your financial performance
  • 6 Revenue growth rate
  • 7 Net profit
  • 8 Net profit margin
  • 9 Gross profit margin
  • 10 Operating profit margin
  • 11 Return on investment (ROI)
  • 12 Cash conversion cycle (CCC)
  • Part 3 Measuring and understanding your internal processes
  • 13 Capacity utilisation rate (CUR)
  • 14 Project schedule variance (PSV)
  • 15 Project cost variance (PCV)
  • 16 Earned value (EV) metric
  • 17 Order fulfilment cycle time (OFCT)
  • 18 Delivery in full, on time (DIFOT) rate
  • 19 Quality index
  • 20 Process downtime level
  • Part 4 Measuring and understanding your employees
  • 21 Staff advocacy score
  • 22 Employee engagement level
  • 23 Absenteeism Bradford factor
  • 24 Human capital value added (HCVA)
  • 25 360-degree feedback score
  • 10 useful books to read next
  • Glossary of terms
  • Index

Promotional Information

The Top 25 most useful and most popular KPIs taken from the bestselling Key... series.

About the Author

Bernard Marr is a leading global authority and best-selling author on organisational performance and business success. He regularly advises leading companies, organisations and governments across the globe, making him an acclaimed and award-winning keynote speaker, researcher, consultant and teacher. He is acknowledged by the CEO Journal as one of today's leading business brains.

Ask a Question About this Product More...
Write your question below:
Look for similar items by category
Home » Books » Business » Leadership
Home » Books » Business » Management » General
How Fishpond Works
Fishpond works with suppliers all over the world to bring you a huge selection of products, really great prices, and delivery included on over 25 million products that we sell. We do our best every day to make Fishpond an awesome place for customers to shop and get what they want — all at the best prices online.
Webmasters, Bloggers & Website Owners
You can earn a 8% commission by selling 25 Need-To-Know Key Performance Indicators on your website. It's easy to get started - we will give you example code. After you're set-up, your website can earn you money while you work, play or even sleep! You should start right now!
Authors / Publishers
Are you the Author or Publisher of a book? Or the manufacturer of one of the millions of products that we sell. You can improve sales and grow your revenue by submitting additional information on this title. The better the information we have about a product, the more we will sell!
Item ships from and is sold by Fishpond World Ltd.
Back to top