Help Desk - Payment and Pricing

Do you match the price of a competitor's product?

Yes, Fishpond.co.nz currently has a price matching policy with major online retailers. If you order a product in any category where the total cost (including shipping fee) is more expensive on Fishpond.co.nz than with the other retailer, we will credit your Fishpond account with the difference plus 10%.

We do not accept bargain books, out of stock or limited quantity items, coupons, online pricing that is limited to one day or less, damaged, clearance sale items or digital content.

Use our automated price matching system to claim your credits for price matching against major online retailers.

To claim your credits on price matching against other suppliers:

1. Place your order at Fishpond.co.nz.
2. Provide links to identical products on the other retailer's site and Fishpond.co.nz. Note that the ISBN/barcode must match.
3. Email us the links and also your Fishpond.co.nz order number within two working days of placing your order (as prices can change).

The item must be new, exactly the same and not be part of a sale/clearance. It is limited to one price match per identical item, per customer and for personal use only.

The difference plus 10% credit is made to your Fishpond.co.nz account. This offer is not for a refund to your credit card or bank account.

Can't find the answer to your question?

Send us an email and we'll respond within 24-30 hours.

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Announcements

16th December - Holiday deliveries

For orders due to arrive within the next couple of weeks, please allow a few extra working days for delivery.

Possible delays may occur due to the upcoming Christmas and New Year holidays.

Wishing you and your family a safe and happy holiday.

The Team at Fishpond