Help Desk - Payment and Pricing

Do you match the price of a competitor's product?

Yes, Fishpond.co.nz currently has a price matching policy with major online retailers. If you order a product in any category where the total cost (including shipping fee) is more expensive on Fishpond.co.nz than with the other retailer, we will credit your Fishpond account with the difference plus 10%.

We do not accept bargain books. We are unable to offer price matching on digital content.

Use our automated price matching system to claim your credits for price matching against Amazon.

To claim your credits on price matching against other suppliers:

1. Place your order at Fishpond.co.nz.
2. Provide links to identical products on the other retailer's site and Fishpond.co.nz. Note that the ISBN/barcode must match.
3. Email us the links and also your Fishpond.co.nz order number within two working days of placing your order (as prices can change).

The item must be new, exactly the same and not be part of a sale/clearance. It is limited to one price match per identical item, per customer and for personal use only.

The difference plus 10% credit is made to your Fishpond.co.nz account. This offer is not for a refund to your credit card or bank account.

Can't find the answer to your question?

Send us an email and we'll respond within 24-48 hours.

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Announcements

Easter and ANZAC break

Most of our staff are taking time off, but we will still be able to answer some urgent queries.

Couriers are also taking a break, so please allow some extra time for your orders to arrive next week before contacting us.

Have a safe and happy Easter and ANZAC break.