Help Desk - Payment and Pricing

Do you match the price of a competitor's product?

Yes, currently has a price matching policy with major online retailers. If you order a product in any category where the total cost (including shipping fee) is more expensive on than with the other retailer, we will credit your Fishpond account with the difference plus 10%.

We do not accept bargain books, out of stock or limited quantity items, coupons, online pricing that is limited to one day or less, damaged, clearance sale items or digital content.

Use our automated price matching system to claim your credits for price matching against major online retailers.

To claim your credits on price matching against other suppliers:

1. Place your order at
2. Provide links to identical products on the other retailer's site and Note that the ISBN/barcode must match.
3. Email us the links and also your order number within two working days of placing your order (as prices can change).

The item must be new, exactly the same and not be part of a sale/clearance. It is limited to one price match per identical item, per customer and for personal use only.

The difference plus 10% credit is made to your account. This offer is not for a refund to your credit card or bank account.

Can't find the answer to your question?

Send us an email and we'll respond within 48 hours.

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NZ Earthquake 14th November 2016

Due to a major earthquake in the South Island of New Zealand, there has been disruption to freight services.

We advise customers that we are expecting delays delivering orders, especially in Wellington and across the South Island.