Help Desk - SmartSell
How does Fishpond SmartSell work?
SmartSell is similar to Fishpond’s Sell Yours service, but is upgraded to make it even easier to turn your unwanted stuff into cash. It is really easy - and smart!
What kinds of things can I sell?
SmartSell is perfect for selling books, CDs, DVDs or games - though we may look to expand SmartSell into other categories in the future. Any other types of items sent to Fishpond will be returned at the sender's expense. Please note we only accept books written in the English language at this time.
How do I get my stuff picked up?
It's easy and just takes one click to book a pickup.
Or call Courier Post on 0800 268 7437 and book a pick up (you will need to quote account number 91822700 and the authority code "SmartSell"). Make sure your items fit tightly into the boxes to reduce the possibility of damage and each box does not exceed 20kg.
The pickup costs $9.95 per box, which is paid for out of your first sales, so it costs you nothing up front.
Do I need to do anything else?
Just include a piece of paper in each box with your name, email address and the address that the items were picked up from.
That’s it - you can relax and wait for the sales to start.
What happens when you have all my stuff?
Within 5 to 7 business days, all your items will be listed, and you can log into your account and see them on your current listings page. We will set the initial pricing based on the condition of your item and Fishpond’s current selling price and then adjust the price as necessary to find the best market price so your stuff will sell and you make some money.
How do I know when my stuff sells?
You will receive an email notifcation when an item is sold, and we will ship the item to the seller and process your payment within two days.
Show me the money!
OK, we will. You can choose whether you want to get paid into your bank account or as Fishpond credit (if you do not have bank account details - we will pay you in Fishpond credit).
You can see your sales and payment history on your SmartSell sales report.
And how much does this all cost - heaps I bet....
Not at all - Fishpond takes a 17% commission on the selling price of the product, plus the handling fee of $3.95 - the rest is all yours!
What if I change my mind? Can you send my stuff back to me?
Sure, just send us an email with your seller ID and a list of items you'd like back and we'll arrange for these to be returned to you. There will be a delivery charge of $5 per box.
What if I already have some items listed on Sell Yours?
That is fine - just send us the items you want to use for SmartSell and we will list them for you. You will need to ship items you have listed as Sell Yours, but we will ship the rest.
Why use SmartSell instead of Sell Yours?
I'm a business and I want to use SmartSell - what can Fishpond do for me?
Sure, we have some great options for businesses who want to use SmartSell. Contact us to find out more about marketing opportunities, courier and packaging options and commission rates.
Can't find the answer to your question?Send us an email and we'll respond within 24 - 48 hours.