Help Desk - What are your shipping rates?
- Can I send a gift voucher?
- How do I place an order with Fishpond.co.nz?
- Learn about Cash Rewards
- Can you tell me about products from second level suppliers?
- How does an e-Gift work?
- Learn about Sell Yours
- Do you match the price of a competitor's product?
- I have paid by bank transfer, should I let you know?
- What do Sell Yours product conditions mean?
- What is the 'Ship to Australia' option?
- How will I be paid when the product sells?
- What payment methods can I use?
- What is Quote Me?
- Fishpond Premium
- Will items with different shipping times be sent separately?
- What payment methods can I use?
- Is it safe to give out my credit card details online?
- What's the Wishlist for?
- What is a screen name?
- When will my credit card be charged?
- What region are your DVDs?
- If I send a gift, will they see the price?
- Why does the same book have a different price?
- How does Afterpay work?
- Can you email me when you receive my payment by bank transfer?
- Why can't my order be delivered to a PO Box?
- Can I sell a product that's not in your catalogue?
- What is your Pre-order Price Guarantee?
- How do I find a product's barcode?
- What are Fishpond's Affiliate Terms?
- How does Ask a Question work?
- How do I add another product to my order?
- What do the different product statuses mean?
- How do I delete an item from my shopping cart?
- How are you New Zealand's Biggest Online Store?
- Do you offer student discounts?
- I am based overseas. Can I still sell on Fishpond?
- Can I have a discount if I order in bulk?
- What is Group Buy?
- I would like to reproduce material from a book, who should I contact?
- I used to have my credit card details saved on your website, but now I can't find them. Where are they?
- What does 'Quantity Available' mean?
- Do affiliates receive commission for sales of gift vouchers?
- Why can I only pay for some products using bank transfer?
- Sell Yours rules and expectations
- Do I need to accept deliveries to PO Boxes?
- What does 'Order Delayed Staff Checking' mean?
- My book contains a mis-print, what should I do?
- When and how are affiliates paid?
- How do Seller Ratings work?
- Does Fishpond allow overseas based third party sellers?
- Can I return an item I purchased on Fishpond.co.nz?
- Do you have product feeds available for affiliates?
- Can I pick up my order?
- How does the Schools Program work?
- Who can apply for a School or Library Account?
- Can I return a Sell Yours item?
- Can I use a link from my affiliate site to a category or bestsellers page and earn affiliate revenue?
- How do I order a gift for someone?
- How can I tell if a product page is for digital music?
- Why isn't GST included in the price for Schools?
- What is Fishpond's environmental policy?
- What reporting metrics are available for affiliates?
- Why hasn't my site been listed on the Current Affiliates page yet?
- I am an author/publisher, Can I add my own music to sell as digital content?
- What is the Elsewhere Price?
- Can I return a Sell Yours item?
- When will I be paid for my sales?
- What happens after an item is sold?
- I haven’t sold anything in a while, will anything happen to my account?
- What can I sell via the Fishpond Sell Yours programme?
- Can I order a book that says out of print?
- Can I obtain a credit account and use a purchase order to shop?
- Fishpond Scan It Buy It
- What is a Restocking Fee?
- Learn about Fishpond's Image Search
- How can I find large print books?
- When should I give the invoice to my accounts department to pay an order?
- Why didn't my bulk upload file process?
- How can I see digital music on Fishpond?
- How can I play DVDs from other regions?
- What is the Sell Yours handling fee on the Payment History?
- Does Fishpond.co.nz support any charities or other community groups?
- How do I change or update my bank account number?
- How do I edit or remove a saved credit card?
- How do I add or update multiple listings at once (bulk upload)?
- I'm adding tracking details to an order and it's asking for a URL. What does this mean?
- I would like Fishpond to erase my customer data, how do I request this?
- I am an author/artist/publisher, how can I add information/images about my product?
- How do I delete multiple listings at once (bulk delete)?
- What happens if I change my mind about my digital music purchase?
- Fishpond Scan It Buy It
- How does an e-Gift work?
- I am an author/publisher, how can I add my book to your site?
- How do I change my delivery address?
- How do I apply for a wholesale / credit account?
- Can I see a summary of credit card transactions for each order?
- What is an Unreliable Supplier Product?
- Regulatory and Compliance Team
- The hardcover book I received appears to have poorly cut page edges, should I return it?
- Captcha Instructions
- What are Fishpond's Competition Terms and Conditions?
- How can I view/edit/delete my listings?
- What are your bank transfer details?
- What is Fishpond's phone number?
- My order was damaged in transit, can I return it for a refund?
- How do I change the quantity of an item in my shopping cart?
- How do I log out from My Account?
- Why has my school order been held?
- I have a gift voucher, how do I use it?
- What does "Currently Unavailable New" mean?
- How do I change my payment method?
- What is Fishpond's phone number?
- Can I email Fishpond My Credit Card details?
- What is Fishpond's phone number?
- I have a voucher code, how do I use it?
- The Sell Yours item I purchased hasn't arrived. What do I do?
- Can you send me a tax invoice?
- I can't find the book that I am looking for in your catalogue.
- What is Fishpond.co.nz?
- Do you have a product in stock?
- How can I change my password?
- How do I change my email address or my account name?
- I forgot my password
- What is Fishpond's phone number?
- I received a shipped notification by email. When should I expect my order to arrive?
- I've completed the returns form. When will I receive my refund?
- Media Enquiries
- My order has been cancelled. Where's my refund?
- What is Fishpond's phone number?
- I am not receiving any emails from Fishpond.co.nz.
- Can you give me more information about a product in your catalogue?
- I want to check previous helpdesk announcements
- About My Account
- What is Fishpond's phone number?
- How do I cancel a product from my order?
- What is Fishpond's phone number?
- How do I subscribe/un-subscribe from Fishpond emails?
- What is Fishpond's phone number?
- What is Fishpond's phone number?
- Where's my order?
- I have paid multiple school invoices at once, how can I give you Remittance Advice?
- What is an UltraViolet movie?
- How does an e-Gift work?
- Radiocommunications devices listing compliance
- The toy I bought has unsafe, sharp edges. What should I do next?
- Do you wholesale books and/or music?
- Credit Application Form
- Why can’t I list my DVD or Blu-Ray for sale?
- Do wholesale prices include or exclude GST?
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