Help Desk - Schools & Libraries

When should I give the invoice to my accounts department to pay an order?

Only when all titles have been shipped.

Please make sure that when payment is sent to Fishpond a Remittance Advice note is included either with the cheque payment or as an email to payments@fishpond.co.nz

Payments will not be matched to an order until a Remittance Advice has been received

Can't find the answer to your question?

Send us an email and we'll respond within 24 - 48 hours.

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More questions about Schools & Libraries

How does the Schools Program work?
Who can apply for a School or Library Account?
Why isn't GST included in the price for Schools?
What is Fishpond's phone number?
Why has my school order been held?
I have paid multiple school invoices at once, how can I give you Remittance Advice?

Announcements

DELIVERY DELAYS EXPECTED DUE TO SEVERE WEATHER

With this wild and crazy weather we're having all over the country, we are expecting some delivery delays over the next few days.

Roads and some airports are expected to be closed, making deliveries very difficult.

Rest assured we will continue to monitor the situation and will be back on schedule with your deliveries as soon as possible.

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