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What are your shipping rates?
Can I send a gift voucher?
How do I place an order with Fishpond.co.nz?
Learn about Cash Rewards
Can you tell me about products from second level suppliers?
How does an e-Gift work?
Learn about Sell Yours
Do you match the price of a competitor's product?
I have paid by bank transfer, should I let you know?
What do Sell Yours product conditions mean?
What is the 'Ship to Australia' option?
How will I be paid when the product sells?
What payment methods can I use?
What is Quote Me?
Fishpond Premium
Will items with different shipping times be sent separately?
What payment methods can I use?
Is it safe to give out my credit card details online?
What's the Wishlist for?
What is a screen name?
When will my credit card be charged?
What region are your DVDs?
If I send a gift, will they see the price?
Why does the same book have a different price?
How does Afterpay work?
Can you email me when you receive my payment by bank transfer?
Why can't my order be delivered to a PO Box?
Can I sell a product that's not in your catalogue?
What is your Pre-order Price Guarantee?
How do I find a product's barcode?
What are Fishpond's Affiliate Terms?
How does Ask a Question work?
How do I add another product to my order?
What do the different product statuses mean?
How do I delete an item from my shopping cart?
How are you New Zealand's Biggest Online Store?
Do you offer student discounts?
I am based overseas. Can I still sell on Fishpond?
Can I have a discount if I order in bulk?
What is Group Buy?
I would like to reproduce material from a book, who should I contact?
I used to have my credit card details saved on your website, but now I can't find them. Where are they?
What does 'Quantity Available' mean?
How do I apply for a wholesale / credit account?
Do affiliates receive commission for sales of gift vouchers?
Why can I only pay for some products using bank transfer?
Sell Yours rules and expectations
Do I need to accept deliveries to PO Boxes?
What does 'Order Delayed Staff Checking' mean?
My book contains a mis-print, what should I do?
Can I return an item I purchased on Fishpond.co.nz?
When and how are affiliates paid?
How do Seller Ratings work?
Does Fishpond allow overseas based third party sellers?
Do you have product feeds available for affiliates?
Can I pick up my order?
How does the Schools Program work?
Who can apply for a School or Library Account?
Can I return a Sell Yours item?
Can I use a link from my affiliate site to a category or bestsellers page and earn affiliate revenue?
How do I order a gift for someone?
How can I tell if a product page is for digital music?
Why isn't GST included in the price for Schools?
What is Fishpond's environmental policy?
What reporting metrics are available for affiliates?
Why hasn't my site been listed on the Current Affiliates page yet?
I am an author/publisher, Can I add my own music to sell as digital content?
What is the Elsewhere Price?
Can I return a Sell Yours item?
When will I be paid for my sales?
What happens after an item is sold?
I haven’t sold anything in a while, will anything happen to my account?
What can I sell via the Fishpond Sell Yours programme?
Can I order a book that says out of print?
Can I obtain a credit account and use a purchase order to shop?
Fishpond Scan It Buy It
What is a Restocking Fee?
Learn about Fishpond's Image Search
How can I find large print books?
When should I give the invoice to my accounts department to pay an order?
Why didn't my bulk upload file process?
How can I see digital music on Fishpond?
How can I play DVDs from other regions?
What is the Sell Yours handling fee on the Payment History?
Does Fishpond.co.nz support any charities or other community groups?
How do I change or update my bank account number?
How do I edit or remove a saved credit card?
How do I add or update multiple listings at once (bulk upload)?
I'm adding tracking details to an order and it's asking for a URL. What does this mean?
I would like Fishpond to erase my customer data, how do I request this?
I am an author/artist/publisher, how can I add information/images about my product?
How do I delete multiple listings at once (bulk delete)?
What happens if I change my mind about my digital music purchase?
Fishpond Scan It Buy It
How does an e-Gift work?
I am an author/publisher, how can I add my book to your site?
How do I change my delivery address?
Can I see a summary of credit card transactions for each order?
What is an Unreliable Supplier Product?
Regulatory and Compliance Team
The hardcover book I received appears to have poorly cut page edges, should I return it?
Captcha Instructions
What are Fishpond's Competition Terms and Conditions?
How can I view/edit/delete my listings?
What are your bank transfer details?
What is Fishpond's phone number?
My order was damaged in transit, can I return it for a refund?
How do I change the quantity of an item in my shopping cart?
How do I log out from My Account?
Why has my school order been held?
I have a gift voucher, how do I use it?
What does "Currently Unavailable New" mean?
How do I change my payment method?
What is Fishpond's phone number?
Can I email Fishpond My Credit Card details?
What is Fishpond's phone number?
I have a voucher code, how do I use it?
The Sell Yours item I purchased hasn't arrived. What do I do?
Can you send me a tax invoice?
I can't find the book that I am looking for in your catalogue.
What is Fishpond.co.nz?
Do you have a product in stock?
How can I change my password?
How do I change my email address or my account name?
I forgot my password
What is Fishpond's phone number?
I received a shipped notification by email. When should I expect my order to arrive?
I've completed the returns form. When will I receive my refund?
Media Enquiries
My order has been cancelled. Where's my refund?
What is Fishpond's phone number?
I am not receiving any emails from Fishpond.co.nz.
Can you give me more information about a product in your catalogue?
I want to check previous helpdesk announcements
About My Account
What is Fishpond's phone number?
What is Fishpond's phone number?
How do I cancel a product from my order?
How do I subscribe/un-subscribe from Fishpond emails?
What is Fishpond's phone number?
What is Fishpond's phone number?
Where's my order?
I have paid multiple school invoices at once, how can I give you Remittance Advice?
What is an UltraViolet movie?
How does an e-Gift work?
Radiocommunications devices listing compliance
The toy I bought has unsafe, sharp edges. What should I do next?
Do you wholesale books and/or music?
Credit Application Form
Why can’t I list my DVD or Blu-Ray for sale?
Do wholesale prices include or exclude GST?