Help Desk - Schools & Libraries
Why has my school order been held?School orders may be held for the following reasons:
Orders must be paid by 20th of following month after all items have shipped. If an order is not paid by then it becomes overdue and all subsequent orders and unsent titles will be held until payment is received.
If payment has been received without a Remittance Advice it may not have been matched to a payment and an email will be sent requesting the information.
Can't find the answer to your question?Send us an email and we'll respond within 24 - 48 hours.
Help Desk delay in responding
Please be aware we are experiencing a high demand of enquiries at this time, it may take longer for you to receive a response from our Help Desk than normal.
We look forward to assisting with your enquiry and assure you that you will receive a response.