Help Desk - Ordering & Shipping

How do I place an order with Fishpond.co.nz?

Placing an order is easy, just follow the steps below and you'll be an expert in no time.

1. Find the product you want to purchase by either searching for it or using the categories to browse through.

2. Click on the title or image to view the product detail page.

3. On the right-hand side of the page there is a green "Add to Cart" button. Click this to place the item in your shopping cart.

4. Click the orange 'My Cart' link in the top right corner to view or edit the contents of your shopping cart, or click the blue "Checkout" button if you're ready to place your order.

5. If this is you first order, you will be able to enter your delivery address and create a password to access your account page online.

6. Click Continue and follow the instructions on screen to choose your payment method and choose gift-wrap options.

7. Finally, click the blue "Confirm Order" button and your order will be submitted for processing. You will receive an order confirmation email and the order will be listed under My Account.

Learn more about payment options.

Can't find the answer to your question?

Send us an email and we'll respond within 48 hours.

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Announcements

NZ Earthquake 14th November 2016

Due to a major earthquake in the South Island of New Zealand, there has been disruption to freight services.

We advise customers that we are expecting delays delivering orders, especially in Wellington and across the South Island.