Help Desk - Ordering & Shipping
How do I place an order with Fishpond.co.nz?Placing an order is easy, just follow the steps below and you'll be an expert in no time.
1. Find the product you want to purchase by either searching for it or using the categories to browse through.
2. Click on the title or image to view the product detail page.
3. On the right-hand side of the page there is a green "Add to Cart" button. Click this to place the item in your shopping cart.
4. Click the orange 'My Cart' link in the top right corner to view or edit the contents of your shopping cart, or click the blue "Checkout" button if you're ready to place your order.
5. If this is you first order, you will be able to enter your delivery address and create a password to access your account page online.
6. Click Continue and follow the instructions on screen to choose your payment method and choose gift-wrap options.
7. Finally, click the blue "Confirm Order" button and your order will be submitted for processing. You will receive an order confirmation email and the order will be listed under My Account.
Learn more about payment options.
Can't find the answer to your question?Send us an email and we'll respond within 24-48 hours.
Easter and ANZAC break
Most of our staff are taking time off, but we will still be able to answer some urgent queries.
Couriers are also taking a break, so please allow some extra time for your orders to arrive next week before contacting us.
Have a safe and happy Easter and ANZAC break.