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Malcolm Carlaw

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Managing and Motivating Contact Center Employees

Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff

By Malcolm Carlaw, Peggy Carlaw, Vasudha Kathleen Deming, Kurt Friedmann

Paperback / softback (USA), May 2008

$57.35 Price includes delivery!

Managing and Motivating Contact Center Employees

Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff

By Malcolm Carlaw, Peggy Carlaw, Vasudha K Deming, Kurt Friedmann

Electronic Book Text (USA), December 2002

Currently Unavailable

Managing and Motivating Contact Center Employees

Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff

By Malcolm Carlaw, Peggy Carlaw, Vasudha K Deming, Kurt Friedmann

Electronic Book Text (USA), December 2002

Currently Unavailable

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