Ivanka Menken

Itil Foundation Complete Certification Kit - Fourth Edition: Study Guide Book and Online Course

Paperback (AUS), February 2010

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ITIL V3 Foundation Complete Certification Kit - Third Edition: Study Guide Book and Online Course

Paperback (USA), October 2011

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Cloud Computing Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition

Paperback (AUS), January 2010 3 of 5 Stars!

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By Ivanka Menken

Paperback (USA), October 2011

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ITIL V3 Foundation Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Exam - The How To Pass on Your First Try Certification Study Guide - Second Edition

ITIL V3 Foundation Bridge Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Bridge Exam - The How To Pass on Your First Try Certification Study Guide

Paperback (AUS), June 2009

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By Ivanka Menken, Michael Wedemeyer, Gerard Blokdijk

Paperback (AUS), November 2008

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Knowledge Management Best Practice WorkBook: Roadmap, Transition, Management, Implementation and Project Plan - Ready to Use Supporting Documents Bringing Theory into Practice

Problem Management Best Practice Handbook: Building, Running and Managing Effective Problem Management and Support - Ready to Use Supporting Documents Bringing ITIL Theory into Practice - Second Edition

Paperback (AUS), August 2008

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Service Desk Best Practice Handbook: Keep Your Employees Productive, Integrated, Complete IT Service Desk for Incident and Change Management, ITIL and SLAs

Paperback (AUS), February 2010

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ITIL V3 Service Capability RCV - Release, Control and Validation of IT Services Best Practices Study and Implementation Guide - Second Edition

Paperback (AUS), October 2008

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ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course

Paperback (AUS), September 2009

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Release Management Best Practice Handbook: Building, Running and Managing Effective Software Release Management and Support - Ready to Use Supporting Documents Bringing ITIL Theory into Practice

Paperback (AUS), February 2009 5 of 5 Stars!

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Disaster Recovery and Business Continuity IT Planning, Implementation, Management and Testing of Solutions and Services Workbook Second Edition

Paperback (AUS), October 2008

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ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition

Paperback (AUS), March 2010

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ITIL V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate OSA Capability Complete Certification Kit, Second Edition

Paperback (AUS), September 2009

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ITIL V3 Service Capability OSA Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Capability OSA Exam - The How To Pass on Your First Try Certification Study Guide - Second Edition

Paperback (AUS), August 2009

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Contact Center Complete Handbook - How to Analyze, Assess, Manage and Deliver Customer Business Needs and Exceed Customer Expectations With Help Desk, Call Center, Support Center and Service Desk

Paperback (AUS), February 2010

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Capacity Management Handbook, Monitor, Analyze, Tune, Manage Demand and Plan Your Organizations IT Capacity Demands Best Practices Handbook - Ready to Use Bringing Theory into Action

Paperback (AUS), July 2009

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ITIL V3 Service Lifecycle CSI Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle Continual Service Improvement Exam - The How To Pass on Your First Try Certification Study Guide

Paperback (AUS), August 2008

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ITIL V3 Service Lifecycle Service Strategy (SS) Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle Service Strategy (SS) Exam - The How To Pass on Your First Try Certification Study Guide

Paperback (AUS), March 2009

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