Table of Contents

Chapter 1: Understanding Sales and Operations PlanningChapter 2: Why Is the S&OP Process Important? Chapter 3: Business Planning Behind the S&OPChapter 4: Creating the Demand PlanChapter 5: Operations Planning for the S&OP ProcessChapter 6: The S&OP Meeting StructureChapter 7: S&OP Tools for High PerformanceChapter 8: Roles in the S&OP ProcessChapter 9: Connecting Suppliers to the S&OP ProcessChapter 10: Getting it Right - Evaluating Risks and Metrics UsedChapter 11: Connecting the S&OP Process to CustomersChapter 12: S&OP Process in Service IndustriesChapter 13: Implementation of the S&OP ProcessAppendix A: Check Sheet for a Robust S&OP ProcessAppendix B: When and How to Celebrate Success in the S&OP Index

About the Author

Donald H. Sheldon, CFPIM, CIRM, is President of DH Sheldon & Associates, an international consulting firm headquartered in New York. Mr. Sheldon is a seasoned practitioner and leading expert in the various processes required to achieve world-class manufacturing excellence. He is a sought-after speaker, has been published in numerous magazines and journals and is the author of Achieving Inventory Accuracy and Class A ERP Implementation and co-authored The Road to Class A Manufacturing Resource Planning (MPR II).