This step-by-step guide provides information on how to refocus attention when angry and create satisfying outcomes for everyone. The tenets of 'Nonviolent Communication' are applied to a variety of settings, including the classroom and the home, in these booklets on how to resolve conflict peacefully. Illustrative exercises, sample stories, and role-playing activities offer the opportunity for self-evaluation, discovery, and application.

About the Author

Shari Klein is a co-ordinator of the Center for Non-Violent Communcation in the Los Angeles area. She lives in Topanga, California. Neill Gibson conducts personal and business training seminars based on 'Non-Violent Communication'. He lives in San Diego, California.