Top-quality hospitality of New Zealand's tourism industry, and for most tourists and travellers it is the friendliness and impeccable service of their accommodation that create a lasting positive impression. More and more professionals are choosing to run a B and B or boutique lodge as a second career, anticipating a project that yields a comfortable lifestyle, but finding instead that the job requires hard graft, business nous and unlimited reserves of patience and charm. A Warm Kiwi Welcome is written for all existing and would-be proprietors eager to explore the practicalities of a potentially highly profitable business in the world of Kiwi hospitality.

Table of Contents

Contents include: Creating a business plan -- choosing the ideal location -- market research -- planning the layout and interior design -- publicity and promotion -- looking after guests -- catering, cleanliness and hygiene --general administration, upkeep and budgeting.

About the Author

A seasoned traveller and a regular user of B and B's, Ronelle Henning has been involved in the accommodation industry since 1995, when she started her own marketing and reservations business before the Rugby World Cup in South Africa. The author of Your Own Guest House and Effective Guest House Management (now in its 3rd edition), Ronelle presented seminars and training courses, radio talks and a short television series on the topic before happily relocating to New Zealand in 2004. She is currently Marketing and Liaison Manager for Accommodation and Conference Services at the University of Auckland.