Bring lean improvements to the administrative areas of your organization! Tapping and Shuker take their Value Stream Management Storyboard and apply its eight-step process in the context of a customer service case study based on an actual implementation. "Value Stream Management for the Lean Office" will provide you with a complete system for lean implementation in the office. Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets! The highlights include: a complete case study that highlights the applications of lean in an office environment; a thorough overview of basic lean concepts; methods for identifying the administrative activities that need improvement; the eight-step process for removing waste and reorganizing workflow for cost effective, efficient operations; guidelines and checklists to help direct and maintain lean improvements; a comprehensive lean assessment tool for administrative areas; and, definitions of common lean terms and concepts.

Table of Contents

Overview Introduction Step 1: Commit to Lean Step 2: Choose the Value Stream Step 3: Learn About Lean Step 4: Map the Current State Step 5: Identify Lean Metrics Step 6 - Phase I: Map the Future State - Customer Demand Step 6 - Phase II: Map the Future State - Continuous Flow Step 6- Phase III: Map the Future State - Leveling Step 7: Create Kaizen Plans Step 8: Implement Kaizen Plans Glossary References Index