The Truth Doesn't Have to Hurt
By

Rating

Product Description
Product Details

Table of Contents

CONTENTS

ACKNOWLEDGMENTS VII

INTRODUCTION 1

PART ONE Understanding the Power and Use of Criticism

CHAPTER 1: Criticism Doesn’t Have to Hurt 13

CHAPTER 2: Criticism Manners: Common Mistakes, and Some Dos and Don’ts 29

CHAPTER 3: Creating an Atmosphere of Acceptance: Establish Clear Relationship Expectations 63

PART TWO Making the Criticism Exchange Work for You

CHAPTER 4: Delivering Criticism with Confidence in Sensitive Times 93

CHAPTER 5: Receiving Criticism: You Have More Control Than You Think 127

CHAPTER 6: Avoiding the Tendency to Personalize Criticism 157

PART THREE Using Criticism for Positive Change

CHAPTER 7: Managing Work and Volunteer Teams: The Crucial Role Criticism Plays 185

CHAPTER 8: Handling Difficult Situations 205

NOTES 233

INDEX 237

About the Author

DEB BRIGHT, PH.D. is founder and president of Bright Enterprises, Inc., a consulting firm devoted to enhancing performance. Her impressive roster of clients includes Raytheon, Marriott, Disney, GE, Chase, Morgan Stanley, and other premier organizations.

Reviews

..".explains how we can use criticism to raise our game, and offers a framework for giving and receiving criticism in a way that leaves everyone feeling inspired." --MindTools

..".instructive and valuable volume...offers healthier ways to approach challenging situations, and illustrates how both givers and receivers can manage their reactions." --Success Magazine

..".offers plenty of tips for correcting and criticizing in ways that improve relationships and performance. You need to read it right away." --Accounting Today

"A useful book for almost anyone, giving helpful insight into ways to deliver (and receive) criticism so that it can do good, not harm." --Library Journal

"Bright's suggestions for how to give honest and constructive feedback are amazing." --Joyce Lain Kennedy, Tribune Media Services

Ask a Question About this Product More...
 
Look for similar items by category
This title is unavailable for purchase as none of our regular suppliers have stock available. If you are the publisher, author or distributor for this item, please visit this link.

Back to top