CONTENTS
ACKNOWLEDGMENTS VII
INTRODUCTION 1
PART ONE Understanding the Power and Use of Criticism
CHAPTER 1: Criticism Doesn’t Have to Hurt 13
CHAPTER 2: Criticism Manners: Common Mistakes, and Some Dos and Don’ts 29
CHAPTER 3: Creating an Atmosphere of Acceptance: Establish Clear Relationship Expectations 63
PART TWO Making the Criticism Exchange Work for You
CHAPTER 4: Delivering Criticism with Confidence in Sensitive Times 93
CHAPTER 5: Receiving Criticism: You Have More Control Than You Think 127
CHAPTER 6: Avoiding the Tendency to Personalize Criticism 157
PART THREE Using Criticism for Positive Change
CHAPTER 7: Managing Work and Volunteer Teams: The Crucial Role Criticism Plays 185
CHAPTER 8: Handling Difficult Situations 205
NOTES 233
INDEX 237
DEB BRIGHT, PH.D. is founder and president of Bright Enterprises, Inc., a consulting firm devoted to enhancing performance. Her impressive roster of clients includes Raytheon, Marriott, Disney, GE, Chase, Morgan Stanley, and other premier organizations.
..".explains how we can use criticism to raise our game, and offers
a framework for giving and receiving criticism in a way that leaves
everyone feeling inspired." --MindTools
..".instructive and valuable volume...offers healthier ways to
approach challenging situations, and illustrates how both givers
and receivers can manage their reactions." --Success Magazine
..".offers plenty of tips for correcting and criticizing in ways
that improve relationships and performance. You need to read it
right away." --Accounting Today
"A useful book for almost anyone, giving helpful insight into ways
to deliver (and receive) criticism so that it can do good, not
harm." --Library Journal
"Bright's suggestions for how to give honest and constructive
feedback are amazing." --Joyce Lain Kennedy, Tribune Media Services
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