Customer relations

Positive approach to customer service / customer focused / focused on client service / customer aware

Good / professional telephone manner

Good speaking voice

Helpful attitude

Enjoy dealing with people

Excellent influencing skills

Management

Good management skills

Skilled leader / ability to lead people

Ability to motivate people

Able to develop a team / good team building skills

Ability to develop people

Communication

Communication skills / ability to communicate well both verbally and in writing / confident communicator

Able to liaise at all levels

Ability to contribute at board level

Articulate

Good interpersonal skills / people skills

Willingness to deploy tact and diplomacy

Good negotiation skills

Personal image

Enthusiastic

Friendly

Sense of humour

Warm, positive approach

Outgoing personality

Presentable / smart in appearance

Approachable

‘Special’ kind of person / exceptional person / great personality

Personal qualities

Innovative

Ambitious / keen to progress / develop your career / ‘zest for achievement’

Determined / determination to succeed

Energetic

Hard working

Committed

Drive

Dedication

Integrity

Entrepreneurial

Professional

Reliability

Mature

Honest

Dynamic

Discreet

Loyal

A desire to learn / keen to learn

Work style

Flexibility / adaptability

Highly motivated

Good team player

Ability to use your initiative

Enjoy working to target / enthusiastic about exceeding targets / goal driven

Positive attitude / ‘can-do’ attitude

Able to initiate / manage change

Self-motivated / pro-active / self-starter

Able to work unsupervised / be able to work with minimal supervision / ability to manage yourself

Quality approach to work

Disciplined approach to work

Efficiency

Ability to work well under pressure / calm under pressure

Good problem solver

Attentive to detail

Willingness to carry out duties

Not a clock-watcher

Imaginative use of resources

Well established work ethic

Ability to multi-task

Forward thinking

Enjoy working independently

General skills

Good analytical skills

Organisational skills / systematic

Ability to demonstrate accuracy

Ability to demonstrate numeracy

Good IT skills / passion for technology

Excellent administration skills

Strong financial awareness

Able to prioritise workload

Able to plan ahead

Work to tight deadlines

Effective time manager

About the Author

Ros Jay is a freelance writer and editor. She writes on a range of business topics specialising in marketing and communication-related subjects. She also writes for and edits corporate magazines both in print and on the net. She is a senior associate of the Institute of Direct Marketing.

Reviews

"essential reading" - Dial Magazine, October 2006

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About the Author

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