Introduction; Chapter 1 Session AProblems large and small; Chapter 2 Session BAnalysing information for solving problems and making decisions; Chapter 3 Session CFinding a solution; Chapter 4 Session DImplementing and evaluating a solution; Chapter 5 Performance checks; Chapter 6 Reflect and review;

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Published for the Institute of Leadership & Management

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"The clear layout and flexibility of the workbooks makes this a useful addition to any management training programme. The mixture of checks and exercises ensures learning is confirmed and immediate feedback is available as delegates progress through the book.” Bob Mackay, Group Training Consultant, Christian Salvesen

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Table of Contents

About the Author

Reviews