The second edition of this widely popular CD-ROM with manual can be used to either teach or to review essential social work skills using the latest technology available. Designed as a practical guide to teaching basic counseling skills, the CD-ROM contains video segments demonstrating four different, culturally diverse social worker-client interactions. Students can view the video, stop the action and respond to questions, look up references, or obtain more in-depth information about each skill segment. Common pitfalls for each skill set are noted, as well as examples of appropriate and inappropriate uses of skills and outcomes. Social work values are discussed in the CD-ROM, as well as communication concepts and principles, interviewing and problem-solving skills, and more. The accompanying student manual allows the student to take notes and complete written exercises about the skills demonstrated. It also includes a new chapter on cultural competence and additional information on ecological perspective and systems theory.

Table of Contents

TABLE OF CONTENTS 1. An Introduction to Social Work and the Helping Process. Defining Social Work. The Helping Process. Social Worker Roles. 2. Values and Ethics in Social Work. Social Work Mission. Social Work Values Self-Determination. Empowerment. Inherent Worth and Dignity. Confidentiality. Social Work Ethics. Ethical Dilemmas. 3. Social Work Practice and Theory. Systems Theory. Ecological Perspective. Life Model of Social Work Practice. Person-in-Environment (PIE) Assessment and Classification System. Strengths Perspective. Empowerment-Based Practice Model. 4. The Cultural Context of Practice: Using Interviewing Skills Effectively. Self-Awareness. Evolving Self-Awareness. Cross-Cultural Knowledge. Cross Cultural Skills. 5. The Engagement Process. The Professional Relationship. Getting Down the Basics: Know Yourself. Confidentiality. Preparing for the First Meeting. The First Face-to-Face Meeting with the Client. Home Visits. Signs of Successful Client Engagement. 6. Social Work Skills. Interviewing Skills. Lead-in Responses. Paraphrasing. Reflection of Feeling. Open-Ended Questions. Closed-Ended Questions. Clarification. Summarization. Information Giving. Confrontation. Interpretation. Attending Behaviors. Social Work Skills. Integrating Social Work Skills and Attending Behaviors 7. Pitfalls. Detecting Mistakes. The Pitfalls. Advice Giving. Inappropriate Use of Humor. Interrupting the Client and Abrupt Transitions. Inappropriate and Irrelevant Questions. Judgmental Response. Inappropriate Social Worker Self-Disclosure. Premature Confrontation. Overwhelming the Client with Too Much or Irrelevant Information. Premature Problem Solving. Offering False Assurance/Minimizing the Problem. Learning from Mistakes. Workbook. Social Work Skill. Paraphrasing. Reflection of Feeling. Open-Ended Questions. Closed-Ended Questions. Clarification. Summarization. Information Giving. Confrontation. Interpretation. Pitfalls. Putting it all Together.