The Secret of Teams
What Great Teams Know and Do
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|Format:||Hardback, 144 pages|
|Other Information: ||Illustrations|
|Published In: ||United States, 01 October 2011|
Using the same characters as those found in Miller's other bestseller, "The Secret", and one new character, a retired Special Forces Commander, this book helps team leaders and team members create high-performing teams. The core message is that Talent, Skills, and Community are all essential to team success, and that team leaders and leaders supervising or training team leaders, need to develop all three in order to create such teams. This work presents a radical message in the team literature and in the practice of most organizations. Most team books focus on such things as getting clear about team purpose and team member roles, not the importance of creating a sense of community in a team. Miller offers concrete suggestions for building teams where people know each other deeply, server each other willingly, and genuinely care for each other. The reader learns of the value true affection and compassion bring to a team and how crucial that bond is to any team's success.
Table of Contents
Foreword by Ken Blanchard Introduction 1. The Assignment 2. The Finalist 3. The General 4. The Race 5. The Restaurant 6. The Debrief 7. The Problem 8. The Pilot 9. The Visits 10. The Issues 11. The Second Round 12. The Journey Epilogue
About the Author
Mark Miller began his Chick-fil-A career working as an hourly team member at the company's Southlake Mall location in 1977. In 1978, Mark joined the corporate staff working in the warehouse and mailroom. Since that time, Mark has held several leadership positions. He has served in Corporate Communications, Field Operations, and Quality & Customer Satisfaction. Today, he is the Vice President, Training & Development. He is also a member of the Operations Council, and the Strategic Planning Team for Chick-fil-A, Inc.
Praise for The Secret Of Teams
"One parable, well told, is worth a thousand rules. In this parable Mark deftly captures how he and his colleagues at Chick-fil-A have managed to tap into the very essence of what allows teams to become the best version of themselves--great talent, incredible skills, and a tight sense of community. If you are seeking the same for your own team or business, read "The Secret of Teams"."
--Marcus Buckingham, New York Times bestselling author of "First, Break all the Rules and Now, Discover Your Strengths"
"No one understands the importance of culture and teamwork more than the folks at Chick-fil-A. They're flat out one of the best companies in the world. Mark Miller shares some of their secrets in this remarkable business fable."
--Patrick Lencioni, President, The Table Group, and author of "The Five Dysfunctions of a Team"
"Mark Miller's fine book is a must if you want to take your team from good to great. Written in a very simple, clear, and concise manner, " The Secret of Teams" distills complicated management theory into easily digestible bite-size pieces. I recommend this book for everyone who is leading a team or will soon lead a team."
--General Charles Krulak, 31st Commandant of the US Marine Corps and President, Birmingham-Southern College
"Teamwork is still the ultimate competitive advantage. "The Secret of Teams" will help you take your team to the next level. When a team is not firing on all cylinders, everyone on the team knows that. How is your team doing? Teams don't fail because they want to fail; they fail because they don't know how to succeed. Let Mark Miller show your team how to succeed."
--Matthew Kelly, New York Times bestselling author of "The Dream Manager" and "Off Balance"
"Mark offers unique experience and insight into how teams perform and what it takes to get more out of teaming efforts."
--Jon Katzenbach, Senior Partner, Booz & Company, coauthor of "The Wisdom of Teams", and
|Dimensions: ||22.0 x 14.0 x 1.0 centimeters (0.30 kg)|