T. Scott Gross is a customer service/management expert with
an expansive list of Fortune 500 clients. As an instrument-rated
pilot and a certified Emergency Medical Technician, Scott has
worked several fascinating jobs and he now pours all of his
experience and expertise into writing. He has authored numerous
books, including Millennial Rules (Allworth Press). Scott lives in
Kerrville, Texas.
Andrew Szabo has extensive experience in luxury
hospitality management and is best known as the creator of Simply
Irresistible Marketing. He is the go-to guy when A-list
clients are in need of marketing, branding, and business
development strategies. He lives in Dallas, Texas.
Michael Hoffman, known for his contagious, often outrageous
platform interactions with his audience, teaches companies around
the world how to create a culture of ownership and influence. He
lives in Dallas, Texas.
"T. Scott Gross makes me smile. As a storyteller, thinker, creative
genius, and friend, you'll love his brilliant insights." —Mark
Victor, coauthor of Chicken Soup for the Soul
"When I first heard of Scott's book, my reaction was . . . 'Why
didn't I think of that?' . . . This is one of the rare instances
where the title is as powerful as the contents." —Herman Cain,
former president/CEO of Godfather's Pizza
"Positively Outrageous Service is the most enjoyable book I
have read concerning customer service during the past decade."
—Coleen C. Barrett, president emeritus of Southwest Airlines, Co.
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