Foreword vii
Preface to the Second Edition ix
Preface to the First Edition xiii
Part I The Landscape for Performance Dashboards 1
Chapter 1 What Are Performance Dashboards? 3
Chapter 2 The Context for Performance Dashboards 23
Chapter 3 Assessing Your Organizational Readiness 43
Chapter 4 Assessing Your Technical Readiness 57
Chapter 5 How to Align Business and IT 81
Part II Performance Dashboards in Action 99
Chapter 6 Types of Performance Dashboards 101
Chapter 7 Operational Dashboards in Action 123
Chapter 8 Tactical Dashboards in Action 139
Chapter 9 Strategic Dashboards in Action 157
Part III Critical Success Factors: Tips from the Trenches 179
Chapter 10 How to Launch, Manage, and Sustain the Project 181
Chapter 11 How to Create Effective Performance Metrics 197
Chapter 12 How to Design Effective Dashboard Displays 223
Chapter 13 How to Architect a Performance Dashboard 251
Chapter 14 How to Deploy and Integrate Dashboards 273
Chapter 15 How to Ensure Adoption and Drive Positive Change 293
Index 309
Wayne Eckerson is an industry thought leader and consultant who has covered business intelligence (BI) since 1995. Eckerson has conducted numerous in-depth research studies on BI and is a noted speaker and blogger. He is the author of a popular BI Maturity Model and chair of TDWI's BI Executive Summit, which educates business and technical executives about best practices and emerging trends in BI and performance management. He is currently director of TDWI Research and can be reached at weckerson@gmail.com.
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