Introduction 1
Part I: When It’s Time to Appraise Your Employees 7
Chapter 1: Building Success with Performance Appraisals 9
Chapter 2: What Performance Appraisals Do for You and Your Team 17
Chapter 3: The Types of Performance Appraisals 33
Part II: Working Your Way through the Process 51
Chapter 4: Getting Started 53
Chapter 5: Gathering and Analyzing the Data 69
Chapter 6: Running a Productive Appraisal Session 87
Chapter 7: Avoiding the Most Common Mistakes 105
Chapter 8: Following Up 125
Part III: Phrases and Expressions That Work 139
Chapter 9: The Best Phrases for Quality and Quantity of Work 141
Chapter 10: The Best Phrases for Communication and Interpersonal Skills 161
Chapter 11: The Best Phrases for Planning, Administration, and Organization 181
Chapter 12: The Best Phrases for Leadership 199
Chapter 13: The Best Phrases for Job Knowledge and Expertise 219
Chapter 14: The Best Phrases for Attitude 237
Chapter 15: The Best Phrases for Ethics 257
Chapter 16: The Best Phrases for Creative Thinking 275
Chapter 17: The Best Phrases for Self-Development and Growth 295
Part IV: The Part of Tens 315
Chapter 18: The Top Ten Words to Include in a Performance Appraisal 317
Chapter 19: The Top Ten Behaviors Meriting Special Recognition 323
Index 331
Ken Lloyd, PhD, is a nationally recognized consultant, author, and columnist who specializes in organizational behavior, communication, and management coaching and development.
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